AS

A S. one year ago • From Google

Rating

Bad

Registration nightmare with no help

They cancelled my registration twice, even after I provided address verification, refused to offer further clarification, and then transferred me to a registration supervisor who abruptly ended the call. My simple goal was to obtain my routine prescription. The entire experience has been incredibly distressing. I'm not even surprised anymore. Previously, the same registration staff member reduced me to tears. Now I'm left without medication and without any explanation - just complete abandonment. The situation is truly appalling. I'm forced to chase down correspondence at an alternate address! This used to be such a wonderful medical practice. It's deeply disappointing, especially since Dr. Kerr is an exceptional, compassionate physician who has supported me through challenging periods. I genuinely feel that this registration staff member is deliberately targeting me. On top of everything else happening in my life, I absolutely do not need this additional stress.

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