The Roxton Practice
Sabina S. 5 years ago • From Google
Bad
Registration process left me frustrated and confused
I normally don't leave feedback, but on this occasion I felt compelled to. The service experience was disappointing. Four weeks ago I submitted a registration form at the practice and was informed it would take approximately one week to process. When I called yesterday to request an appointment, as I require medication for a health condition and needed to arrange this, I was told my registration had not been completed. I was asked to return to the practice and resubmit the form. This morning, while experiencing significant symptoms related to my condition, I attended the practice at 8am only to be informed by reception staff that I needed to complete the registration online instead. The communication throughout this process has been unclear and inconsistent. Additionally, I found the reception staff to be unhelpful and dismissive. The staff member I spoke with today did not allow me to finish explaining my situation, and when I asked for clarification on how to proceed, I was simply directed to check the website without further assistance. There are people who struggle with online systems and processes. If you work at the front desk, it's important to be approachable and genuinely willing to support those who ask for help. I am very disappointed with how this situation was handled.
Received a prompt appointment with the initial physiotherapy practitioner who specialised in musculoskeletal conditions. The session was very informative and imaging for the hip area was arranged..
The Roxton Practice
John H.
Attended for a vaccination appointment at the local clinic and the staff were excellent.
The Roxton Practice
beatris v.
I found this experience deeply unsatisfactory. Due to language barriers, I visited in person to arrange an appointment. The receptionist showed little willingness to assist me. I was instructed to..
The Roxton Practice
Lyn P.
I wanted to share that I had a great experience at the practice today. I called in the morning with a concern, received an appointment promptly, and was seen and discharged within a few hours. The..
The Roxton Practice
Joanne C.
Disappointing experience when trying to book an appointment at the practice today. I was informed that the earliest available slot would be several weeks away. I suppose I'll have to time my illness..
The Roxton Practice
Roxana D.
I have experienced significant difficulties when attempting to contact the practice by telephone. The lines are consistently busy, and I have been unable to get through despite multiple attempts...
The Roxton Practice
SRMT 2.
Attempting to reach this practice has proven extremely difficult. I made multiple efforts to receive a response regarding matters that fall outside the scope of the online consultation system or the..
The Roxton Practice
Paul J.
The service and care provided at Immingham consistently meets high standards.
The Roxton Practice
BROUNO C.
The clinician at this practice is excellent. I have great respect for all the staff members at this surgery.
The Roxton Practice
mark m.
This practice has significant issues with their prescription processing times, which can take well over a week to complete. When prescriptions are eventually processed, the quantities provided..
The Roxton Practice
Roxana D.
This service at the clinic requires significant improvement. The appointment system needs to be more accessible, with better availability to meet patient needs.
The Roxton Practice
Sam H.
Every time I try to use the online appointment system, it appears to be unavailable. The practice requires appointments to be booked the following day, but when I attempt to do so, the system is..
The Roxton Practice
Mark W.
Extremely satisfied with my visit. I was able to receive multiple services including blood tests, urine samples, a clinical examination and a vaccination all during a single appointment. The staff..
The Roxton Practice
jam w.
Attempting to reach the practice by phone resulted in a lengthy wait in the queue, which was frustrating. The appointment system required an extended period before I could be seen by a clinician for..
The Roxton Practice
Kevin H.
The practice appears to have limited availability, with restricted opening hours that make it difficult to access appointments.
The Roxton Practice
Richard L.
Attempted to contact the practice multiple times by phone without success, with calls repeatedly disconnecting, which eventually necessitated making a trip in person to resolve the matter.
The Roxton Practice
David F.
It is extremely difficult to secure an appointment at this practice without facing a substantial waiting period.
The Roxton Practice
Rachel C.
I was very dissatisfied with the service I received. I was given two tablets today, one of which was an antibiotic that proved unsuitable for me due to a known allergy. I was not asked about any..
The Roxton Practice
Merv H.
I've encountered numerous complaints about this practice, though I personally haven't experienced issues myself. They navigated challenging circumstances during recent times, and I believe people..
The Roxton Practice
Diana l.
It is frustrating that accessing services online presents difficulties, yet when contacting the practice by telephone, there is often a lengthy wait and staff direct patients to use the online..
The Roxton Practice
alison d.