SS

Sabina S. 5 years ago • From Google

Rating

Bad

Registration process left me frustrated and confused

I normally don't leave feedback, but on this occasion I felt compelled to. The service experience was disappointing. Four weeks ago I submitted a registration form at the practice and was informed it would take approximately one week to process. When I called yesterday to request an appointment, as I require medication for a health condition and needed to arrange this, I was told my registration had not been completed. I was asked to return to the practice and resubmit the form. This morning, while experiencing significant symptoms related to my condition, I attended the practice at 8am only to be informed by reception staff that I needed to complete the registration online instead. The communication throughout this process has been unclear and inconsistent. Additionally, I found the reception staff to be unhelpful and dismissive. The staff member I spoke with today did not allow me to finish explaining my situation, and when I asked for clarification on how to proceed, I was simply directed to check the website without further assistance. There are people who struggle with online systems and processes. If you work at the front desk, it's important to be approachable and genuinely willing to support those who ask for help. I am very disappointed with how this situation was handled.

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