CL

Chi L. 3 years ago • From Google

Rating

Great

Registration process needed clearer temporary address guidance

I attempted to register as a patient at this practice, having previously been registered here. I was informed that I could not register or receive care due to not having documentation displaying my current address. As I am only staying temporarily, I do not possess paperwork with an address on it. I am residing with family members who share my surname and are also registered patients at the practice, and one accompanied me during the registration attempt. Although I provided a passport and bank card as proof of identity, these were deemed insufficient. The staff member's approach was straightforward but lacked warmth and friendliness. The matter was satisfactorily addressed during a subsequent visit, which is why I have adjusted my rating accordingly. ⭐

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