GG

G G. 5 months ago • From Google

Rating

Bad

Registration process was confusing and unhelpful

I found this practice to be deeply disappointing throughout my entire experience. The registration process required documentation that seemed unnecessary, and after submitting everything, I was told to wait at least two weeks before calling to confirm my status. When I made multiple calls to check, staff were unable to locate my details in their system, despite receiving email confirmation that registration was complete. Once I managed to book an appointment, the receptionist's manner felt unwelcoming. During the consultation, I felt the clinician didn't fully engage with my concerns and simply prescribed medication without thorough discussion. When I collected the prescription, I discovered it was identical to a medication I'd already been given by another clinician, which had proven ineffective for me. I was also told about a referral to a specialist, though this didn't seem to be the most appropriate specialist for my particular issue. I was informed I would receive a letter with appointment details, but this never materialised. I would rate this practice much lower if the system allowed it. It appears many GP practices may be struggling to deliver adequate care in the current climate.

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