Westerhope Medical Centre
QD
Queeniebee D. 3 years ago • From Google
Bad
After recently returning to the South of England for a surgical procedure, I needed to re-register at my previous practice so I could proceed with my treatment. I contacted the surgery to explain my circumstances, as I required support from a family member during my recovery following their recent health event. Upon returning to the area a week later, I discovered I was no longer registered and had to go through the registration process again. I was prepared to do this, but after visiting four times due to missing documentation, I became frustrated and expressed my dissatisfaction with their policies, particularly given that I had previously been registered there. Given that I was already managing mental health challenges, this situation significantly increased my stress levels. When I returned today, I was informed I could not register. The interaction left me extremely upset. I then visited an alternative practice nearby and completed registration with minimal documentation required. I subsequently called back to speak with management to understand why re-registration had been made so difficult when my previous registration history was on file. However, the response I received came across as defensive and argumentative about every aspect of my concerns. I would suggest considering the alternative medical centre in the area, as my experience there was considerably more straightforward. The registration process at the first surgery felt unnecessarily complicated for what should be a straightforward administrative task. I was also informed that registration could take up to four weeks, whereas the alternative practice completed it in two days.
Trudy S.