Morrill Street Health Centre
DO
Dan O. 3 years ago • From Google
Bad
Absolutely frustrating. The registration and appointment booking process took three weeks. I arrived for my appointment early in the morning. The receptionist appeared unwelcoming from the outset. She mentioned an appointment with a staff member but seemed unfamiliar with their identity, which I found concerning given they work together. After providing my details, I was informed that the clinician was absent due to illness and that the practice had attempted to contact me by phone the previous day, claiming my line was busy. However, I had not been on any calls that day, there were no missed calls recorded on my phone, and no voicemail or email notification was left to inform me of the cancellation. When I booked the appointment, I had clearly stated that I needed medication and was experiencing a mental health crisis. I reiterated the urgency of my situation and the need for prompt medical care, but the only alternative offered was an appointment at a different location that I cannot easily access. The receptionist repeatedly stated it was not their responsibility that someone had called in sick, maintaining the same unwelcoming demeanor throughout. Given the seriousness of my circumstances, I felt that the practice could have accommodated a brief appointment with another available clinician rather than leaving me without support.
Taif A.