Central Surgery

Unable to reach the practice by telephone. There is no queuing system in place, so calls simply fail to connect when the lines are occupied. I find this approach quite frustrating. Would rate lower..

This practice is frustrating to deal with. The telephone lines are consistently unavailable, making it nearly impossible to reach anyone. I spent considerable time attempting to contact them without..

Extremely difficult to get through to the practice. The receptionist lacked the necessary communication abilities and professional demeanor expected for a role of this nature, particularly one that..

I would say this is the poorest general practice experience I have had during my time as a registered patient. My concerns span from interactions with front desk personnel that felt unwelcoming and..

I would have given the lowest possible rating if that option existed!

The clinical team members are genuinely skilled and competent, provided you manage to secure an appointment with them. Unfortunately, the reception team can come across as quite abrupt and..

I attended my appointment and specifically requested to see a doctor as I felt this would be most appropriate for my situation. During the consultation, I explained my concerns but was informed that..

Excellent facility housing multiple medical practices along with dental and physiotherapy services. The pharmacy section is outstanding, with exceptionally helpful and professional staff members..

This practice has proven to be quite frustrating to deal with. It is extremely difficult to make contact with them through any method. The online system appears to be unavailable and the telephone..

Unable to reach the practice by telephone, and they disconnect calls after a brief period. The reasoning provided for limited availability does not align with other services remaining operational..

The appointment system is extremely frustrating. I considered leaving the practice previously after experiencing a significant diagnostic concern, but I remained hopeful that access to care would..

Repeat prescription requested via the NHS App in the usual manner, but was rejected with a request to contact the practice. Following numerous unsuccessful attempts to reach the practice by..

I struggle to identify positive aspects of this practice, with the exception that the clinical staff are highly competent.

The online appointment system used to be straightforward, but now it's difficult to reach the practice by telephone and the booking system appears frequently unavailable. This feels like a..

I am very disappointed with this surgery. My mother requires regular injections every three months. The clinician advised not to exceed this timeframe. However, when three months had passed, no..

I attended an appointment regarding symptoms of dizziness. Rather than investigating the underlying cause, my medication was adjusted and I experienced delays in obtaining my prescription renewal,..

The team here is consistently helpful, courteous and considerate. I've been able to secure same-day appointments regularly, and on the one occasion this wasn't possible, they assisted me in..

I experienced a lengthy wait when trying to reach the reception team, and discovered that all available slots with the doctors had been taken. Fortunately, I was able to secure an appointment with a..

I attempted to contact the practice multiple times throughout the day without success. When I finally reached someone, I was informed that appointments are only allocated during morning hours. This..

The reception staff's manner was disappointing. They came across as dismissive and unhelpful. Based on feedback from other patients, it appears this is a recurring issue at this practice, and I'm..