The Duru Practice

I have been attempting to reach the practice by telephone for an extended period without receiving a response.

Experienced a lengthy wait while in the first position in the queue for over 45 minutes. This was not an exaggeration. I was calling on behalf of my partner. Given my background working in a..

I felt my health concerns were not adequately investigated at this practice. I found that medications were prescribed based on assumptions rather than confirmed diagnoses, which left me uncertain..

I have been a patient for over 20 years and whilst we have had our ups and downs previously, as the clinician can sometimes be quite direct in their manner, I must say I have been disappointed that..

Experiencing gradual improvement.

I had a disappointing experience with the reception staff, who I found to be quite unhelpful and dismissive when I attempted to book an appointment. I was repeatedly told to call back at a specific..

This appears to be among the poorest performing medical practices I have encountered, and it seems that following recent circumstances, the facility has struggled to return to its previous level of..

Highly satisfactory experience with reliable and dependable care.

I have been waiting for medication for the past five months without receiving it. I am unclear about who handles phone inquiries at the practice. It appears that messages are not being communicated..

I would advise against using this service. I spent over half an hour waiting on the phone as the first caller in the queue without receiving a response. In-person consultations do not appear to be..

I called on behalf of my brother who is currently overseas and wanted to pass along some information to his practice. The receptionist was dismissive and interrupted repeatedly without allowing me..

This practice is extremely frustrating and disappointing. The phone lines are never answered, forcing me to visit in person just to book an appointment. I witnessed staff at reception ignoring..

The reception staff seem to overstep their role at times. I found the clinical approach dismissive and unhelpful when discussing my health concerns. I felt uncomfortable and unsupported when..

I am very pleased with my GP and consider them to be excellent.

The team seemed to work at a leisurely pace.

I'm not registered at this practice but had an out of hours appointment with a clinician. I found the interaction to be dismissive and unhelpful. The clinician seemed unwilling to listen to my..

The clinician demonstrated a lack of empathy during the consultation and communicated in a manner that felt dismissive and disrespectful. I felt their attitude toward patients required attention..

Continuing to experience the same difficulties as previously, I have been unable to secure an appointment. On one occasion, I was first in the queue but waited for 40 minutes without progress. When..

This practice represents an excellent choice for healthcare services and comes highly recommended. They provide comprehensive care that meets all the essential needs you would expect from a medical..

The receptionist was unhelpful and unprofessional in their manner. I was unable to receive the assistance I needed and am currently without my medication as a result.