The Duru Practice

I have been attending this practice for a year now, and the clinician has consistently been attentive and willing to assist. I was able to arrange a procedure after a lengthy wait period due to..

This practice represents an excellent choice for healthcare services and comes highly recommended. They provide comprehensive care that meets all the essential needs you would expect from a medical..

Extremely poor experience. The phones go unanswered and obtaining an appointment is very difficult. I would not recommend joining this practice. The service is dreadful. The reception staff were..

The clinician demonstrated a lack of empathy during the consultation and communicated in a manner that felt dismissive and disrespectful. I felt their attitude toward patients required attention..

I have been a patient at this practice for two decades, and the clinician assigned to me has consistently provided good care. While their manner can occasionally seem direct, I have always found..

I have been attempting to reach the practice by telephone for an extended period without receiving a response.

I have been a patient for over 20 years and whilst we have had our ups and downs previously, as the clinician can sometimes be quite direct in their manner, I must say I have been disappointed that..

My partner attempted to contact this surgery repeatedly over a three-day period, and we have documentation of these attempts. After receiving no response, we visited the surgery in person, where we..

I have been a patient at this practice since the late 1990s and have noticed a significant decline in the quality of care over the years. The surgery operates an appointments system where same-day..

The reception staff seem to overstep their role at times. I found the clinical approach dismissive and unhelpful when discussing my health concerns. I felt uncomfortable and unsupported when..

I have been attempting to contact the practice by phone to arrange an appointment but have been unable to get through. This issue has persisted for approximately a week. I find the situation to be..

The receptionist's approach significantly detracted from my visit to this GP practice. I found the interaction unhelpful and felt it worsened an already difficult situation. The manner in which I..

The clinical staff at this practice demonstrated an approach that I found deeply unsatisfactory. I felt dismissed from the practice after expressing a differing perspective during my consultation,..

I would advise against using this service. I spent over half an hour waiting on the phone as the first caller in the queue without receiving a response. In-person consultations do not appear to be..

Attempted to reach the practice by telephone over the course of an hour without receiving a response, which was disappointing as there was no one available to take the call.

I have been a patient at this practice for over a decade. The telephone lines do tend to be busy, but I have learned that persistence with calling back works well. The system does limit the number..

My mum discussed her mental health concerns with her doctor, who questioned why she was still experiencing emotional distress after a certain period of time and suggested that ongoing emotional..

The team seemed to work at a leisurely pace.

Absolutely ridiculous. You will be waiting on the phone for hours and hours just to make appointments, and by the time you speak to someone there are no appointments available. The clinical staff..

I'm not registered at this practice but had an out of hours appointment with a clinician. I found the interaction to be dismissive and unhelpful. The clinician seemed unwilling to listen to my..