Bridge View Medical Group
EC
Emma C. 5 months ago • From Google
Poor
I have been with this practice for many years, and I am disappointed to observe that it appears to be moving away from the personalised care approach it previously offered. I perceive that most interactions are now conducted remotely. This includes routine health checks conducted over the phone or via online forms, with clinical guidance also being provided through online submission. When appointments are eventually offered following online form completion, there can be significant delays—in my case, an appointment was scheduled three weeks later, though the clinician was thorough when I was finally seen, by which point eight weeks had elapsed since my initial concern arose. I have now been asked to attend the surgery to use the self-service monitoring station to record my blood pressure, height, and weight, and to provide a urine sample with my details clearly marked. My annual healthcare assistant appointment typically includes these measurements along with blood tests, which I am grateful have not yet been requested as self-administered procedures, meaning I still need to schedule a separate appointment for these. I wonder how much further this trend will progress before patients are expected to obtain their own diagnostic equipment and submit readings online, awaiting notification of results by text message. Update: I recently used the self-service monitoring station as instructed, which felt somewhat uncomfortable given the limited privacy in a busy waiting room. Several days later, I received notification that a manual blood pressure reading taken by a healthcare professional would be necessary after all.
Saul B.