Norton Medical Centre

A concerning experience regarding mental health support. The practice appears to create unnecessary stress through repeated administrative issues, requiring patients to follow up on errors. The..

I have been attending this practice since childhood, and my health needs became more complex during my teenage years. The level of care and support I have received from the surgery has been..

The team at the surgery, including both administrative and clinical staff, consistently demonstrated helpfulness and compassion.

The experience was very disappointing. A healthcare professional advised my elderly relative to see a nurse urgently, with the possibility of a doctor being called if necessary. However, when..

It takes considerable time to get through on the phone, only to be informed that no appointments are available if you've called at opening time. The standard response is that all slots for the day..

The practice appears to operate exclusively through online appointment requests, which become fully booked within minutes of the system opening each morning, making it extremely difficult to access..

The initial experience was disappointing with inadequate service, however there has been a notable positive change with standards now reaching a commendable level.

The experience here has been quite variable. Most clinicians demonstrate a high level of professionalism, though there were two instances that fell short of this standard. In one case, a clinician..

I used the online consultation service early in the morning and found it straightforward to navigate. A telephone call came through a couple of hours later, and I was given an appointment slot..

It has become increasingly difficult to secure an appointment with a doctor since the pandemic. The online consultation system operates on a limited schedule, opening only in the afternoon, which..

I had a deeply concerning experience with this surgery. I have submitted a formal complaint to the relevant authority. This NHS facility appears to be poorly managed and would benefit significantly..

The appointment system is extremely difficult to navigate, and when contact is finally made, the service received falls well short of expectations.

Had a positive experience with the patient liaison team. The same-day online consultation was convenient; however, the response provided was somewhat unclear and lacking in detail. I attempted to..

This practice has become quite disappointing. They seem to prioritise minor physical complaints and can arrange quick appointments for these, yet when dealing with more serious mental health..

As a new patient, I have found the reception staff to be kind, patient, and welcoming. They have efficiently handled my registration. Perhaps I will rate this more highly once I have had a..

The appointment booking system relies solely on an online consultation form that becomes available at 8:30 and closed by 9 today, providing only a brief window for requests. Telephone appointments..

My husband had an appointment recently and was seen by a locum doctor who came across as rather impolite, suggesting that his account of events was inconsistent. This felt unprofessional to us...

Very helpful, particularly the support received from staff members.

I felt that the way my diagnosis was communicated to me lacked sufficient information about available treatment options, which contributed to significant anxiety that I have subsequently needed to..

Excellent experience. Had an online consultation at 8.30am, received a call at 8.45 with an appointment arranged for 9.50am and am now at the hospital waiting for a scan. The service was quick and..