Park View Surgery
CM
C M. 5 years ago • From Google
Bad
The staff member who administered my flu vaccine was quite curt and dismissive. When I raised this concern with the clinician a couple of weeks later, I was met with an irritated response suggesting that the team was under pressure and that politeness was not a priority. I approached the matter respectfully, believing it was constructive to provide feedback rather than remain silent. Within a few days, I received correspondence informing me that I was being removed from the practice list. I had been a patient at this practice for many years. The stated reason was that I lived outside the practice catchment area, yet I had resided in the same location for a considerable time without this being raised previously. I later discovered that the staff member in question had a close personal relationship with the clinician. I understand that several other patients have similarly left the practice citing concerns about the standard of interactions with staff.
Amy A.