The Saltscar Surgery
DL
David L. 11 years ago • From Google
Bad
I registered with this surgery in August 2014. I was prescribed medication and asked to return after a month, which I did. However, I was then informed that the medication would be discontinued, which was not what I had anticipated. I spoke with the practice manager, who arranged for another clinician to contact me by phone. During this call, I experienced difficulty understanding the clinician due to communication barriers. My wife assisted by speaking with them instead, and I was told that medication would be sent to me via a pharmacy that day. This did not occur. Subsequently, I received an unexpected call from the practice manager informing me that I was being removed from the patient list due to concerns about my conduct towards the clinician. I was also told that another person had been present in the consultation room as a witness. I questioned whether medical consultations should be private and felt concerned that I had not been informed someone else was listening to my call. When I attempted to follow up on this matter, staff indicated they had been instructed not to engage with me and suggested I contact the emergency services for any urgent medical needs. I felt this was an unhelpful response. While I acknowledge there may be different perspectives on this situation, I felt my account was not sought by the practice management before the decision was made to remove me from the list.
david l.