WV

William V. one year ago • From Google

Rating

Bad

Renovation fails at basic customer communication skills

Major overhaul of the facility – and they still can't manage basic phone communication? You'd assume they'd invest a bit in that, right? Their phone line lacks even a basic hold system. Instead, it just disconnects you when they're swamped (which is constantly) Fine – no worries; they've launched an online booking platform. Except it only displays "We are currently not accepting online requests, please telephone for an appointment" when you attempt to use it. The whole situation feels surreal. Though that could just be the result of my current illness.

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