The Grove Medical Group

Completely unhelpful and not a worthwhile experience.

When attempting to book a doctor's appointment by phone, it takes considerable time to reach someone. Once through, the appointment tends to be with a locum who appears disengaged. I experienced a..

I attended this practice for approximately three to four years before relocating. During my time there, the nursing staff who carried out routine procedures such as blood tests and cervical..

The customer service team member was unfortunately rude and unhelpful.

Outstanding team throughout the entire practice. Everyone demonstrates genuine commitment to their work and I feel fortunate to have access to such a high-quality healthcare service locally.

Poor service from the team. They advertise temporary visit availability but this doesn't appear to match their actual practice. I'm staying in the area for a limited period and my family uses this..

I registered myself and my two children with this practice. Whenever I book an appointment through their website, I seem to see a different clinician each time, and I haven't had continuity of care..

I'm relatively new to this practice and have found the appointment booking system and initial assessment process to be notably more efficient than what I've experienced at other GP surgeries. When..

I have been a patient at this practice for many years. While it was once a reliable service, my recent experiences have been disappointing. The reception staff seem to make judgements beyond their..

An extremely disappointing experience.

I experienced a sore throat that persisted for several weeks and was concerned about my hoarse voice and lack of improvement. After completing the triage process, I was pleased to be offered an..

I attended an appointment with a clinician as my usual healthcare provider had no available slots. I had booked the visit because I have been struggling with my mental health and finding it..

I have been a patient at this practice for approximately eighteen years since childhood and would not consider changing surgeries. The clinical team are excellent, and I feel comfortable being seen..

I have been thoroughly pleased with the quality of care received, especially during recent challenging times. Appointment availability has been excellent with minimal waiting periods, and when..

I am very grateful for the medical attention received; the staff demonstrated considerable care and helpfulness throughout. I would confidently recommend this practice to others from my..

The service quality is satisfactory when you manage to make contact with someone. My concern is around the lengthy wait times and the fact that receptionists nowadays seem to be taking on roles..

I'm disappointed with the service at this practice. When I called at opening time to request a same-day appointment for my child, I was informed that no slots were available. When I asked about the..

I submitted an online form expressing concern about swelling in my lower limbs that developed after my blood pressure medication dosage was increased prior to my knee operation, as my blood pressure..

This surgery is extremely disappointing. I have made two formal complaints to the practice, and their response was that I should try to see the same clinician at each appointment so they can..

An efficient and caring medical practice. I have just had an appointment with one of the practice nurses. She was sensitive, informative and efficient. This typifies my experience of this practice..