The Chestnuts Surgery

Disappointing experience with the practice. I have been unable to secure an appointment and have been dealing with respiratory symptoms for approximately two months without being seen.

Unhelpful experience with unfriendly reception team.

The staff I have dealt with here have been brilliant. The reception team were incredibly patient and kind when I explained what I needed an appointment for and were apologetic when they couldn't get..

Regardless of the nature of the issue, the time, or the day, the reception team consistently demonstrates a lack of empathy, discourteous behaviour, and inefficiency in their approach.

Challenging experience at this surgery I found it difficult to secure an appointment with a GP. The online booking system was not accessible to me, and telephone appointments could only be arranged..

I recently scheduled a blood test appointment and had no difficulty securing a slot at my preferred time. I appreciate the smooth booking process.

The wait time to see my GP seems to get progressively longer with each visit.

Would a rating lower than one star be possible? That would be more fitting for this practice. The receptionists demonstrate a concerning absence of compassion. Individuals contacting a surgery are..

The reception team display a notably unwelcoming demeanour, appearing dismissive, unhelpful and seemingly viewing patients seeking care as an unwelcome disruption to their day. While it is..

I experience a neurological condition that has recently become more distressing, with symptoms that feel overwhelming. I'm a 31-year-old male, and despite considering myself resilient, I have..

I've been waiting on hold for an extended period while trying to book an appointment for the following week. The wait time has been frustrating and I'm considering abandoning the attempt. This..

Five stars for the clinician. One star for everything else at this practice. The telephone manner was disappointing, with staff speaking sharply to my partner simply because he hadn't used certain..

I am writing this while waiting for someone to pick up my phone call. I have been waiting on hold for a considerable amount of time at this point. My partner has mentioned having to wait..

Would give a half but won't let me. Very difficult to get an appointment, and I felt the clinician's demeanor during my last visit was dismissive. I have spent four months gathering documentation to..

The appointment for the vaccination was prompt with minimal waiting time. The team were welcoming and approachable. The premises were well-maintained and hygienic.

The registration process took considerably longer than expected, requiring booking well in advance. When requesting an appointment after 5pm, I was informed by reception that a 5:30pm slot had been..

I seldom visit my practice, typically only once annually, but in recent times the experience has become increasingly frustrating and anxiety-inducing, particularly around the process of securing an..

I found the service and approach to be deeply unsatisfactory. When I contacted the practice regarding a young child experiencing symptoms consistent with a respiratory condition for more than two..

It is extremely difficult to secure an appointment at this practice. Available slots for future dates are scarce, and the standard advice is to call first thing in the morning, only to find that all..

Since Dr Eyo started at the Chestnut surgery many years ago I cannot honestly say I have had any confidence in him. He has no empathy or communication skills and never gives me any confidence in..