Bankhouse Surgery

It is difficult to secure an appointment unless you call at 8am. The attitude of reception staff can be quite poor when attempting to book an appointment at other times without calling at that early..

This surgery has deteriorated significantly. I have experienced ongoing difficulties with them over an extended period, and during a recent appointment, a clinician declined to discuss my concerns..

Why are people rating this practice? Do patients actually get seen, and if they do, why aren't the concerns they've raised being addressed?

The customer service experience at this practice fell significantly short of expectations, leaving me quite dissatisfied.

I have attended this surgery on numerous occasions throughout the years and have consistently been very satisfied with the level of service provided by the entire team. Please continue with the..

I relocated to the area several months ago and was uncertain about selecting a medical practice, particularly given my limited social connections in the community. I opted for this surgery primarily..

Courteous and approachable throughout the appointment. Demonstrated attentiveness to my concerns and displayed genuine patience along with understanding of my situation.

The operational systems and procedures at this practice require significant review and improvement. While the reception team may appear ineffective on the surface, this likely reflects inadequate..

Unable to secure an in-person consultation, instead offered a telephone appointment which proved unhelpful. To make matters worse, the call came significantly later than the scheduled time, rather..

Visiting for the first time left me with a positive impression of the welcoming atmosphere.

Excellent medical professionals. I have been dealing with back issues since my teenage years when the pain became more severe, I anticipated receiving the standard pain management approach that..

The receptionist's manner was quite off-putting and seemed dismissive. When I rang requesting an appointment as I was experiencing considerable discomfort, I was informed that calls needed to be..

Attended an appointment with my autistic daughter, only to discover it had been cancelled without prior notification to myself, my daughter, or her father. The practice indicated they had sent a..

The reception team could benefit from additional training in customer service and communication approaches. Due to pandemic restrictions, in-person visits were not available, so contact had to be..

If I could give zero stars I would. Every single visit to this practice presents some kind of problem. I attended an appointment today and upon entering the consultation room, there were two..

Fortunate to receive even a single star as the telephone system appears ineffective. Spending considerable time attempting to reach someone proves frustrating when call handlers seem unavailable...

Since my husband and I registered with this practice, we have been satisfied with the service provided. The reception team members are consistently courteous and the clinical staff have delivered..

If you experience mental health difficulties, you may find it challenging to register with this practice, as appointments are hard to obtain and concerns may be dismissed as fatigue.

This practice has been disappointing, as the staff seem unwilling to assist and make it difficult to schedule appointments.

I had a very frustrating experience when I called this morning regarding an appointment. Over the past few months, I have experienced ongoing issues with my repeat prescription management, which has..