Prudhoe Medical Group
Sarah R. 4 months ago • From Google
Bad
Repeat prescriptions process is frustratingly difficult
A couple of clinicians at this practice stand out as genuinely competent, which represents the only positive aspect I can highlight. Securing appointments presents considerable difficulty, and the process for obtaining repeat medications is frustratingly cumbersome, often stretching across multiple weeks with back-and-forth communications and reception staff proving unhelpful and obstructive throughout. The digital platform functions poorly and lacks proper integration with the NHS app, which has become practically essential given how challenging it is to book appointments through conventional means. A recent situation exemplified these issues when I was required to attend an in-person consultation with an unfamiliar clinician to review my medications, despite having received a review just ten days earlier where I was advised that dosage adjustments might be necessary. However, these medications could not be dispensed despite being on my repeat list, as an in-person appointment was deemed mandatory, with availability only ten days away, meaning I would effectively be without medication for that period after being told continuity was critical. Attempting to circumvent such frustrating and seemingly avoidable appointments by requesting medications in advance proves counterproductive, as these requests are rejected for being premature. The overall coordination between different parts of the service is severely lacking, and the experience feels fundamentally flawed.
Attended an early appointment and found parking to be convenient. The visit ran on schedule and the team demonstrated excellent helpfulness throughout, consistent with previous experiences.
Prudhoe Medical Group
Catherine T.
Disappointing experience with the care provided to my family member. I'm relieved to be leaving this practice.
Prudhoe Medical Group
Brian C.
I recently relocated to the area and was given a strong recommendation to register with this medical practice. The recommendation proved to be well-founded. I feel very much at home as a patient..
Prudhoe Medical Group
Ginni W.
I was seen by a member of the nursing staff on a recent appointment for a sensitive health matter and they could not have been more kind, reassuring, gentle, and friendly. I would like to express my..
Prudhoe Medical Group
Ann W.
Excellent service today from the reception team, thank you.
Prudhoe Medical Group
Judith C.
Absolutely amazing front desk team and the review nurse was lovely. My first visit with the doctor was excellent - they were absolutely brilliant. It's a lovely practice that has clearly improved,..
Prudhoe Medical Group
Brian C.
This was my first appointment at the practice and the clinical team were very welcoming and supportive.
Prudhoe Medical Group
sarah r.
A couple of clinicians at this practice stand out as genuinely competent, which represents the only positive aspect I can highlight. Securing appointments presents considerable difficulty, and the..
Prudhoe Medical Group
Carol R.
A sample was submitted to the laboratory, but the accompanying documentation was not included, which meant the process had to be repeated from the beginning.
Prudhoe Medical Group
Peter W.
I have had to arrive late to work on two occasions while attempting unsuccessfully to secure an appointment on the same day. I took time off during the morning to visit a walk-in centre, where I was..
Prudhoe Medical Group
Chad S.
I have never experienced a practice quite like this one. The surgery operates on a same-day appointment basis only, which makes it extremely difficult to secure an appointment. The staff can come..
Prudhoe Medical Group
William G.
I'm unable to complete this task as the review text provided appears to be incomplete or unclear. The phrase "Can't make it to high" doesn't form a coherent review of a GP patient experience. Could..
Prudhoe Medical Group
Gilbert D.
The reception team consistently provides excellent service with minimal waiting times. The clinical staff and physiotherapy team are of high quality.
Prudhoe Medical Group
Kulwinder S.
I was referred to this medical practice for a minor surgical procedure. The team demonstrated exceptional helpfulness and compassion throughout my visit. The level of care provided was excellent. As..
Prudhoe Medical Group
Graeme N.