Dudley Wood Surgery
SB
Stan B. 6 months ago • From Google
Bad
I was extremely disappointed with my experience. My telephone appointment was repeatedly postponed over the course of several weeks. When I finally received a call, the discussion focused on a different health matter than what I had expected to address regarding a scan I had undergone. During the conversation, I felt I was not given the opportunity to speak, and when I attempted to explain my concerns, I was interrupted. I was told my behaviour was rude, and the call was then terminated. I subsequently visited the practice to raise a complaint. While the reception staff were helpful, when a clinician became involved, the interaction became confrontational and I was asked to leave. I felt my attempts to communicate were not properly heard or respected. This experience has left me very dissatisfied with the practice and I would not recommend it.
Joanne N.