Strensall Health Care Centre (MyHealth)

I cannot express enough gratitude for the care received. Following a concerning health issue, I was contacted promptly by the out of hours service. This was followed the next day with a telephone..

I genuinely believe this healthcare facility is outstanding. The staff members are exceptionally supportive and compassionate. They demonstrate genuine empathy and patience when addressing my..

Resolved my minor health concern promptly and suitably without requiring an in-person visit, absolutely excellent.

It is difficult to secure an appointment at this practice due to ongoing waiting lists. Urgent matters sometimes appear to be categorised as routine when they arguably warrant faster attention. I..

It took 5 days to receive a response following submission of the online form, followed by approximately 4 weeks of waiting for a telephone consultation with a healthcare professional. This delay was..

A few years back, my health began to decline, and the pandemic made things considerably worse. Obtaining an in-person appointment feels nearly impossible, and telephone consultations are equally..

The clinical staff are generally competent when consultations can be arranged, however the digital appointment system experiences frequent outages that significantly disrupt access. At the time of..

To be honest, the clinical staff have been excellent to me since joining this practice after being with my previous provider for many years. I strongly doubted whether I would ever find a practice..

There appears to be a significant gap between what is communicated and what is actually provided. I have multiple unresolved matters that, despite follow-ups, remain outstanding. The clinical team..

We have consistently received outstanding care and support. The entire team demonstrates genuine helpfulness and attentiveness during every interaction, whether by phone or in person. They approach..

I called this morning regarding my infant who had developed a rash and followed up again to check on progress. I was asked to submit a photograph, but have not received any response despite waiting..

Extremely disappointing experience. My young child was suspected to have a urinary tract infection. After waiting on hold for an extended period, my spouse visited the practice in person, only to be..

A patient from the practice area received a timely response to their enquiries. The clinician demonstrated an approachable manner and provided helpful assistance with their concerns.

I was expecting a call on a specific date. The clinician attempted to contact me, but I was unable to answer the phone at that moment. When I tried to reconnect with the practice afterwards, I found..

Each visit has been a slow and frustrating experience. Appointments typically run 10-15 minutes behind schedule early in the day, with delays increasing as the day progresses. On this occasion, I..

I have been a patient at this practice for nearly 14 years and have consistently been satisfied with the care and service provided across all departments. When I have required urgent consultations,..

Extremely disappointing service that appears to have deteriorated significantly over an extended period, with further challenges emerging in recent times. Experienced considerable difficulty..

The updated repeat medication ordering process has proven to be considerably more convenient and efficient compared to the previous method.

The practice's accessibility proved challenging when I became unwell on a day when the entire surgery was unavailable for staff training, which resulted in me attending the emergency department in..

As a frequent patient, I have consistently experienced good service and courteous treatment. There are occasionally extended waiting times for standard appointments such as examinations and..