NE

N E. 2 years ago • From Google

Rating

Bad

Repeated appointments without continuity or progress

Child experienced a lengthy wait for an appointment regarding neurodevelopmental assessment, during which they were seen by multiple clinicians who appeared unfamiliar with the referral process. The family was advised to wait a month before a referral could be considered, resulting in a nine-month delay before being added to a waiting list. At the fourth appointment, the attending clinician was not the one who had arranged to contact the family and demonstrated unfamiliarity with relevant support documentation. A fifth appointment has been scheduled for two weeks later, with concerns that the process will need to be repeated due to inconsistent record-keeping and lack of continuity between appointments. The family continues to request a letter confirming waiting list status for educational purposes, which has not yet been provided. The timing of appointments has coincided with important academic commitments, including exam preparation. The young person took time away from school to wait for a scheduled telephone consultation that did not occur as promised, resulting in missed lessons. There are concerns about the effectiveness of current NHS processes, with observations that mental health support services are being utilised as a consequence of difficulties accessing primary care. The family feels that individuals awaiting neurodevelopmental assessment would benefit from in-person appointment options and extended availability. There is frustration that the lack of timely support and documentation has left the young person without necessary accommodations in place during their examination period, and broader concerns about the impact of systemic healthcare delays on vulnerable individuals.

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