Havelock Grange Practice

Required an urgent appointment for a routine vaccination and had to wait several weeks before one became available. Arrived well ahead of the scheduled time and was among the first to register, yet..

I have experienced significant difficulties with the care I have received at this medical practice. I possess written confirmation from both a specialist and a healthcare provider indicating that I..

The respiratory nurse made adjustments to my wife's medication regimen and modified her preventative treatment. Prior to these changes, she had not required hospital care for her respiratory..

It is consistently difficult to reach the practice by telephone, as the lines appear to be unavailable for extended periods, suggesting the phone may not always be properly attended.

The practice is performing well given the current circumstances. The clinical staff are approachable and supportive. The reception team are excellent and consistently exceed expectations, providing..

I made numerous attempts to reach the practice by phone only to be informed that I would need to try again the following day as no appointments were available. Missing just a couple of calls meant..

It has been difficult to secure an appointment at this practice.

One star feels overly generous. This practice is dreadful, assuming you manage to secure an appointment in the first place.

I have been waiting for an appointment for ten weeks without success. It appears there may not be a GP available at this practice, as I have not managed to see one. The practice seems to make it..

The appointment availability at this practice is quite limited, and securing a consultation can feel unpredictable. The reception staff could be more understanding and compassionate in their..

This medical practice has fallen significantly short of expectations. I feel they have let down their most vulnerable patients. I am deeply disappointed by the approach taken toward patient care...

It is extremely difficult to reach this practice by telephone. The lines are consistently busy, making it nearly impossible to get through when needing medical assistance. This creates a frustrating..

The majority of the clinical team are excellent - Most of the reception team are excellent - If you're unable to secure an in-person appointment, you can usually arrange a telephone consultation and..

Unable to reach the practice. The phone lines are ineffective at connecting callers. Very disappointing experience.

I've found it challenging to maintain continuity of care, as I haven't been able to see the same clinician on consecutive visits. The morning telephone booking system is frustrating for me, as the..

Have consistently received excellent service throughout my visits. Waiting times can occasionally be longer, though this is understandable given the high volume of patients. The team has always been..

The reception staff came across as dismissive, and the clinical team did not seem to engage with my concerns, which negatively impacted my wellbeing. There appeared to be a lack of support or..

This afternoon I spoke to the receptionist regarding my prescription who was extremely helpful and sorted my problem quickly with professionalism. They were friendly and genuine, and cared about my..

I have had a deeply negative experience at this practice. Two years ago, I felt my health concerns were not adequately addressed, and I subsequently developed a serious infection that required..

It was extremely difficult to secure an appointment. The best approach seemed to be arriving early and waiting before opening hours in hopes of being seen sooner. Overall, I found the experience..