FA

Fahd A. 3 years ago • From Google

Rating

Bad

Repeated calls needed for prescription and sick note

I have been a patient at this practice for many years and the clinician is familiar with my medical history. However, I called multiple times yesterday requesting a prescription and a medical certificate as I am suffering from a significant acute illness. This situation is causing me considerable anxiety, particularly due to the financial impact of being unable to work, and my condition has deteriorated over several days. I spoke with reception staff on multiple occasions who indicated it would take approximately 24 hours to process my prescription and medical certificate. When I called again, I was informed that nothing had been actioned and that I would receive a callback within a specified timeframe, though I have reservations about this. I would like to raise concerns about the level of staff communication and responsiveness. This mirrors previous frustrations I have experienced with the practice's administrative processes. I am seriously considering changing to a different practice as I have lost confidence in their service. I am very dissatisfied with my experience.

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