Eden Medical Group
CM
Cheryl M. one year ago • From Google
Bad
I have experienced two recent concerns with this practice. I received a letter in March of the previous year requesting that I arrange an appointment with a practice nurse. On three separate occasions when I have attempted to schedule this appointment, the practice has cancelled it, citing staffing constraints as the reason. Additionally, I called at 8am last week and spent 27 minutes waiting in the telephone queue system. When I eventually connected with someone, I was informed that no appointments were available that day and was advised to call back at 8am the following morning. I did so, again calling at 8am, and waited approximately half an hour before being told that appointments were fully booked for that day, though one could be offered at 1.30pm the day after. I rearranged my work schedule to attend the appointment the following afternoon, only to arrive at the practice and be told that there was no appointment recorded for me. The receptionist then proceeded to ask about the reason for my visit while other patients were waiting at the desk. This raised concerns about how my privacy and dignity were being handled during the interaction. Overall, I felt the service fell short of expected standards.
Harry316 H.