DD

Drumyvr0 D. one year ago • From Google

Rating

Bad

Repeated cancellations left us without proper care

I was given an appointment on multiple occasions, but each time it was cancelled. When I raised concerns, I was told this wasn't an issue. I then needed help sorting out my medications, but was informed that someone would call me back, which didn't happen. I was subsequently told it was too late to assist. My husband required an urgent appointment and felt he was given the runaround throughout the process. When he eventually saw someone, he was referred to hospital where serious health concerns were identified. Upon returning to the practice, the clinician questioned why there had been such a delay, noting that the cancellations should not have occurred and expressing concern about the situation. My husband's condition has significantly impacted his quality of life and mobility. I'm extremely distressed about what has happened and struggling to understand how the situation was handled. I'm disappointed by how patients were spoken to and frustrated that appointments were offered on days when the practice is closed.

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