Strawberry Hill Medical Centre
SH
Sarah H. 2 years ago • From Google
Bad
The appointment process feels unnecessarily complicated and restrictive when trying to access medical care. I had a relatively minor concern affecting my comfort and safety while driving, which seemed straightforward enough to address through written communication, as was possible during the pandemic, rather than consuming appointment slots needed by patients with more pressing requirements. Instead, the issue required repeating the same information multiple times across different contact methods, which felt inefficient and time-consuming. I rarely need to see my GP directly, but if this reflects how the system operates, it's understandable why some older patients avoid contacting their practice and subsequently experience health deterioration. Additionally, I received some concerning test results that fell significantly outside the expected parameters, yet I'm unable to speak with a GP for an extended period, and my results have been documented as falling within normal ranges. In such situations, individuals feel compelled to seek private medical attention instead. I genuinely want to support NHS services, but I shouldn't feel forced to compromise my own wellbeing in order to do so.
Sam R.