Estuary Group Practice

I was instructed to undergo some tests a couple of weeks prior by a clinician at the practice. I was also informed that should the tests prove normal and my symptoms persist, I ought to contact the..

My father recently attended A&E and subsequently received a text message from the local practice asking him to book an appointment to discuss that visit. When he called today to arrange this, I..

The team are making an effort, but that is the extent of the positive feedback I can offer. Obtaining appointments or reaching the practice by telephone proves to be extremely challenging. Months..

After suffering low blood pressure causing fainting episodes approx 6 wks following my AVR (open heart surgery) I telephone the Gowerton surgery for an appointment & am greeted with screening..

I have been a patient at this surgery for many years. I felt dismissed regarding my mental health concerns since my teenage years, and felt that support only became available following a serious..

I have felt extremely let down by my experiences at this practice over an extended period. I have been managing significant mental health challenges and have repeatedly felt dismissed and..

It has been quite challenging to obtain an appointment with a clinician, and this difficulty was not attributable to pandemic-related circumstances. My regular GP was unavailable for an extended..

Excellent and kind service from the team at this practice. When it truly counts, they demonstrate exceptional attentiveness and care!

I received good service from the physician associate during my visit.

I have been attempting to arrange a consultation since mid-April. The practice advised me to book an appointment on a specific date, however each day the available slots reached full capacity before..

How can you have 15 doctors, providing for x3 surgery’s, yet every time I go to, after struggling to get an appointment, but when I attend the surgery (to which there are x3 in the practice?) there..

This practice has experienced a significant decline in quality and standards. The level of service provided falls well short of what would be expected from a medical facility, with the care and..

I have been a patient at this practice for many years, but I feel compelled to share my recent experience. On multiple occasions when consulting with certain clinicians, I have felt that the..

I have had a very frustrating experience at this surgery. There have been several issues with my prescriptions and communication has been poor, with delayed responses to calls. I attended an..

The reception staff were unhelpful and the overall service at this practice was disappointing.

I'm unsure who responded to my message through the online system this morning, but I felt the advice given lacked appropriate consideration for my situation. I had inquired about my medication as I..

Would be 5 stars but managing my prescription can be challenging as it's difficult to access and may end up in various locations, though the reception team are consistently extremely helpful and go..

The practice website requires significant updating. Basic functions like submitting address changes are not available through email, which seems outdated for modern standards. This is frustrating to..

Generally the clinical staff are great, however the pharmacy service is poor. Every time I need to collect my prescription there is some sort of issue. I am sick of waiting for ages while issues are..

The clinical staff were unhelpful and the reception team displayed poor attitudes. The only positive experience was with the anticoagulation service, where the team members were excellent. Over a..