HT

Hiran T. one year ago • From Google

Rating

Bad

Repeated errors and poor communication wasted my time

I have found my experience with this medical practice to be quite disappointing. I was scheduled for a vaccination appointment at what appeared to be an inappropriate time in my treatment schedule, which meant I made an unnecessary trip—particularly inconvenient given that I travel a considerable distance during working hours to attend appointments. On another occasion, the practice experienced technical issues that affected the accuracy of my appointment information and how I was contacted about my visit. I was not informed that appointments were significantly delayed, despite having made the effort to arrive punctually after my commute. Even after bringing the matter to their attention on several occasions, there continue to be persistent errors with how my name is recorded in their system, despite providing correct details when I first registered. These recurring issues have caused me considerable frustration, particularly as I would expect reliable and precise communication during this important time in my life. I have concerns about the standard of service provided by the reception team.

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