Chainbridge Medical Partnership
MM
Merp M. 9 months ago • From Google
Bad
I have experienced repeated disappointment with the clinical care provided. The nursing staff have consistently delivered excellent support. I accumulated significant financial costs after being advised to pursue private treatment, which the practice subsequently declined to acknowledge, resulting in a gap in my care. I was not informed that alternative pathways were available at no cost. This reflects a broader pattern where timely intervention could have made a difference, yet despite attending multiple appointments, the underlying issues were not adequately addressed. Recent concerns include: An incorrect prescription remained unchanged for months despite multiple reviews. Even after specifically requesting correction at an appointment, the error persisted, resulting in substantially higher medication costs. A specialist wrote to request coordination and advice before commencing a potentially irreversible treatment. The letter was not reviewed prior to my appointment. When I raised this concern, the response was dismissive. I highlighted that the underlying problem might stem from current medication management rather than requiring the proposed intervention, which would require simple coordination between departments. This straightforward step was declined, with the reasoning that the clinician was unfamiliar with the medication and therefore unwilling to engage. A referral request from an NHS service was received by the practice. I had been told this referral type was not procedurally available, though the relevant team confirmed this was incorrect. The letter was not reviewed, and when questioned, the practice declined to proceed, citing it as not worthwhile. For nearly five years, limited mobility and chronic pain that should resolve within weeks have persisted unaddressed. The practice management has been ineffective in resolving these issues.
Christine W.