Okehampton Medical Centre
Jughead J. 4 years ago • From Google
Bad
Repeated medication allergies ignored by practice
Extremely disappointing experience. The clinical staff here do not appear to meet expected professional standards. I was given a medication that I have a documented allergy to, and when we contacted the practice to report this, we were informed we would need to wait for a callback regarding an alternative. My symptoms have worsened significantly since then. Despite waiting extensively for contact, when we called back we found the practice was unavailable. I subsequently contacted the out-of-hours service around midnight but did not receive a response until 7.30am, which we unfortunately missed due to being asleep. Upon calling again the following day, I was prescribed another medication to which I have an allergy. This is not an isolated incident. I have previously been given unsuitable medications and told that proceeding with them was acceptable, which I strongly disagree with. There appear to be multiple reasons why this practice has received poor feedback, and this situation exemplifies them. The clinical staff do not seem to prioritise patient safety and wellbeing as their primary responsibility. Communication accessibility is a significant concern for me. I am unable to use telephone contact, and despite providing clear consent for my family to act as intermediaries on multiple occasions, this continues to create barriers. The practice's inability to communicate via email presents additional challenges for patients with communication difficulties.
After not visiting a medical professional for an extended period, I was taken to accident and emergency due to a serious incident. Now that I have returned to my local area, I am facing a..
Okehampton Medical Centre
Tristan R.
The appointment booking process took considerable time, and once an appointment was secured, there were further delays. Most visits involved waiting periods of around 50-60 minutes, which felt..
Okehampton Medical Centre
Hannah S.
When my daughter experienced prolonged dizziness, we attended the medical centre after securing a face-to-face appointment. During this visit, we were advised to return in two weeks if there was no..
Okehampton Medical Centre
Jamie S.
I'm puzzled by the negative feedback this practice receives. My own experiences have consistently been excellent. The clinical team and support staff have been outstanding. They consistently..
Okehampton Medical Centre
Simon T.
The service continued to be well-organised and prompt as expected.
Okehampton Medical Centre
David Cole
Jarisch-Herxheimer reaction - the name is relatively new to me, but the condition has been plaguing me for years I now know - a reaction within your body to the toxins caused by the die-off, of, in..
Okehampton Medical Centre
cliff p.
Experiencing lengthy hold times with background music only to have the call disconnected immediately upon connection is incredibly frustrating. This situation is disappointing.
Okehampton Medical Centre
Janet J.
The Okehampton Medical Centre's online services function effectively and the team members have been pleasant during my visits. I've consistently received responses to reported health concerns on the..
Okehampton Medical Centre
Moorlandsoul M.
The reception team displayed unhelpful attitudes and appeared to make judgements beyond their scope, which was disappointing. The initial assessment process also seemed to lack thoroughness in..
Okehampton Medical Centre
Mr David Cole.
I would like to leave some final comments regarding my experience with Okehampton Health Centre. Overall, my experience has been mixed. Some clinicians have provided excellent care, listened..
Okehampton Medical Centre
Terry W.
I attended an appointment for ear wax removal and received excellent treatment along with helpful guidance. I would be happy to use this service again in the future if required, and I appreciate the..
Okehampton Medical Centre
Barry R.
I am writing again out of considerable frustration regarding my experience at this medical centre. A week ago, I received a text asking me to book an appointment to discuss correspondence from a..
Okehampton Medical Centre
Mary C.
My husband recently passed away and the funeral directors needed to take him to the hospital where he had been receiving care in order to obtain a death certificate, as he had not had a consultation..
Okehampton Medical Centre
Jughead J.
Extremely disappointing experience. The clinical staff here do not appear to meet expected professional standards. I was given a medication that I have a documented allergy to, and when we contacted..
Okehampton Medical Centre
Chris C.
The practice frequently experiences significant delays, with appointments typically running considerably behind schedule and waiting times for available slots extending to several weeks.
Okehampton Medical Centre
Clare B.
I cannot speak highly enough of this practice and the wonderful team. The new online service is excellent. On two occasions I have used the messaging system and received a prompt phone call in..
Okehampton Medical Centre
David Cole
I was extremely disappointed to see my original comments rewritten so significantly, as I feel the changes removed much of the substance and seriousness of what I had written. My original review..
Okehampton Medical Centre
speedyboolooks s.
It is very difficult to obtain an appointment at this practice. Despite having a background in healthcare, I have frequently felt dismissed by administrative staff during initial contact. Once able..
Okehampton Medical Centre
Mr David Cole.
Back on the Fluconazole again now, trying to help myself (save my kidneys) as no-one else seems to want to, things getting worse, still able to grow Candida I presume in blood samples - goes without..
Okehampton Medical Centre
Tom R.
I am grateful to the entire team for their assistance following my recent incident. The care I received was outstanding, delivered by committed professionals. The service was remarkably..
Okehampton Medical Centre
Kim M.