Werneth Medical Practice
TT
Tayebah T. 3 years ago • From Google
Bad
I booked an appointment in the morning after a 20-minute wait. I was informed that the consultation would take place over the telephone, which was acceptable. The clinician called but the line disconnected shortly after greeting me. When I called back, reception advised that they would arrange for a callback, though this did not materialise. I made another call and was told a message would be passed on, but I received no response. On a subsequent call, the line was disconnected, and when I rang again, the receptionist's tone felt dismissive while reassuring me that a message would be sent and a callback would follow. This callback never occurred. I requested to speak with the practice manager but was informed they were unavailable. I was then transferred to a colleague who questioned my reasons for wanting to speak with management in a manner that felt confrontational. I was advised to call back on Monday to discuss the matter with the manager.
Alan B.