Railway Medical Group (Station Site)

The practice feels overstretched, with telephone consultations being the default rather than in-person appointments. As someone who struggles with sleep difficulties, I find it challenging to call..

I appreciated the excellent service provided by the team during the vaccination clinic. The appointment was well-organised and the staff demonstrated professionalism and care throughout. Thank you..

The practice does not appear to meet patient needs effectively, with appointment slots limited to brief morning sessions that are allocated solely on a first-come, first-served telephone basis. It..

I'm pleased to say my experience at this practice has been positive, which may differ from other feedback. The service I've received from all staff members has been excellent, and this has been..

Called early in the morning and received a callback within a short timeframe, with an appointment offered shortly after. The service was prompt and efficient.

The reception team provided limited assistance, and obtaining an appointment with a clinician proved challenging. The booking window is quite narrow in the mornings, which likely means many patients..

If there was a worst doctors award in the country, this practice would definitely be in the top 3. I cannot wait to relocate to a different area and register with a different surgery. There should..

It proved quite difficult to secure an appointment, and following what felt like an unhelpful interaction lacking in understanding, I decided to lodge a formal complaint. This resulted in an..

This practice is disappointing. Even those with professional connections to nearby healthcare facilities struggle to secure appointments here.

I personally had no issues with the staff members I encountered. However, I did lose confidence in some of the clinicians I was seeing and found it challenging to secure appointments. I was..

Requires improved training in supporting neurodivergent patients. I submit online forms to request sick note extensions, yet over the past two months I've been required to make phone calls..

I would not recommend this practice. The booking system appears to be unnecessarily complicated and difficult to navigate.

The staff were very welcoming and were able to accommodate me at short notice when I wasn't feeling well. The clinician I saw was extremely professional and I would rate the practice very highly,..

I consistently experience difficulties when attempting to call between 8 and 8:20, with the line either being engaged or going unanswered. The practice recommends booking appointments online,..

I would like to take this opportunity to commend the reception team at the local medical practice for consistently being courteous and highly professional during telephone interactions. Throughout..

The practice used to offer a more convenient booking system that allowed advance reservations online. Currently, the appointment system appears to require calling at the start of each day and..

An excellent healthcare practice that is managed very well.

May have waited around 50 minutes for the appointment, but it was certainly worthwhile. Hopefully some clarity will come from the visit. Thank you.

Given the circumstances, the practice has been managed effectively and in a suitable manner.

Securing an appointment can prove challenging, but once you manage to do so, the care provided has been of a high standard.