Railway Medical Group (Station Site)
EE
Ellie E. 5 months ago • From Google
Bad
Requires improved training in supporting neurodivergent patients. I submit online forms to request sick note extensions, yet over the past two months I've been required to make phone calls instead. Last month I had to call four times to obtain the note following my online submission, despite the correct extension start date being visible on my previous documentation. I've detailed my difficulties and their impact through multiple form submissions, but despite circumstances worsening, I've received no practical support, advice or guidance. Comments made have left me feeling there's little prospect of meaningful help. Despite the practice being aware of my executive function challenges, they continue to require me to phone for sick notes. On one occasion I became frustrated with the process, and while I recognise my response may have been disproportionate, I was subsequently told the matter would be escalated to management and my sick note was withheld. I was promised an update about when I'd receive information about the outcome, but this never came. This approach is damaging to mental health and wellbeing. If this were an isolated incident with one individual, the pattern of treatment would be concerning. The practice previously handled this process well, but standards appear to have declined significantly.
kelly m.