A

Anonymouse 5 hours ago

Rating

Excellent

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Average
  • Respect

    Great
  • Seen On Time

    Excellent

Repeated poor communication

I have complex health needs and on the whole individual GPs are professional and empathic, however I have made numerous attempts to improve communication between myself, the surgery and secondary services which continue to be an issue. i have raised this issue through the correct channels in the surgery however the issues continue. This impacts on my health and quality of life. This is a great surgery for non complex issues as all the staff are lovely, but I feel better processes need to be developed to manage multi conditions in complex needs patients to reduce incidences of negative outcomes.

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