AA

Angela A. 4 years ago • From Google

Rating

Bad

Repeated promises of referral never materialised

My child has experienced ongoing ear problems over the past two years, requiring multiple medications and clinic visits. On several occasions, we were advised that a specialist referral would be arranged if the prescribed treatments were unsuccessful. When we requested a follow-up appointment due to continued symptoms, we attended an alternative practice location as appointments were unavailable at our usual surgery. The clinician indicated they would send a referral letter immediately. However, several months passed without receiving an appointment, and when we contacted our regular practice, we discovered the referral had not been submitted. After expressing our intention to lodge a formal complaint, a procedure to clear the ear canal was arranged, with assurance that a specialist referral would follow if needed. When symptoms recurred and we attended another appointment, we were told the condition would need to be managed long-term. During this visit, we raised concerns about hearing difficulties, but were told there were no hearing problems despite no formal assessment being conducted. Additional ear drops were prescribed, which provided temporary relief, but the original issue has returned. We are currently awaiting a call from the practice this morning to discuss next steps and determine what action we will pursue going forward.

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