Dunelm Medical Practice
Angela A. 4 years ago • From Google
Bad
Repeated promises of referral never materialised
My child has experienced ongoing ear problems over the past two years, requiring multiple medications and clinic visits. On several occasions, we were advised that a specialist referral would be arranged if the prescribed treatments were unsuccessful. When we requested a follow-up appointment due to continued symptoms, we attended an alternative practice location as appointments were unavailable at our usual surgery. The clinician indicated they would send a referral letter immediately. However, several months passed without receiving an appointment, and when we contacted our regular practice, we discovered the referral had not been submitted. After expressing our intention to lodge a formal complaint, a procedure to clear the ear canal was arranged, with assurance that a specialist referral would follow if needed. When symptoms recurred and we attended another appointment, we were told the condition would need to be managed long-term. During this visit, we raised concerns about hearing difficulties, but were told there were no hearing problems despite no formal assessment being conducted. Additional ear drops were prescribed, which provided temporary relief, but the original issue has returned. We are currently awaiting a call from the practice this morning to discuss next steps and determine what action we will pursue going forward.
The clinician at our practice has consistently demonstrated patience and compassion towards me, my family members, and my relatives. We greatly appreciate their professionalism and kindness..
Dunelm Medical Practice
Thomas C.
I have consistently had a positive experience at this practice. I am typically able to secure an appointment on the same day, and the team members are always welcoming and supportive. Even though I..
Dunelm Medical Practice
Mary G.
Multiple generations of my family have been extremely pleased with this practice and the entire team. We have consistently received outstanding care, with the ability to secure appointments promptly..
Dunelm Medical Practice
Angela A.
My child has experienced ongoing ear problems over the past two years, requiring multiple medications and clinic visits. On several occasions, we were advised that a specialist referral would be..
Dunelm Medical Practice
Gladys M.
During my visits to the practice, I have consistently had positive experiences. When attempting to book appointments by telephone, the lines tend to be quite congested, particularly during morning..
Dunelm Medical Practice
Naomi M.
The reception staff appeared unhelpful and dismissive of concerns, often seeming to override clinical judgment. The practice has experienced frequent changes in GP personnel, which has been..
Dunelm Medical Practice
Chris G.
I've never experienced any issues with this practice, and on the rare occasion when a member of reception staff seemed a bit curt, I understand that's understandable given the nature of the role. I..
Dunelm Medical Practice
Keith K.
Excellent team members. Welcoming and well-organised. Hygienic and properly looked after premises.
Dunelm Medical Practice
Jack S.