St. Anthony's Health Centre
Louis B. 3 years ago • From Google
Poor
Repeated test mix-ups left me without answers
My previous assessment of this practice was highly positive, but the situation has changed significantly in recent months, and I feel it is now falling short of its former standards. Over the past few months, I have experienced multiple issues with blood test management. Two tests appear to have been lost in the system, and when I returned for a third attempt, I endured a lengthy wait of over 70 minutes, only to be informed weeks later that the receiving laboratory was unable to process that particular test. The practice did not acknowledge responsibility for these failures, leaving me frustrated and without clear answers. I attended for additional blood work, and received notification two days later indicating that my results were satisfactory and no further testing was required. Given the previous problems, I called to verify this information and discovered that the results had not actually been received at that point. This felt misleading to me. Beyond the ethical concerns this raises, the experience has genuinely impacted my wellbeing. Being told everything was fine, only to have that reassurance withdrawn, was distressing. I raised these concerns with the management team, who expressed regret but did not propose any concrete improvements, and the issues have unfortunately persisted. These recurring problems, along with various other minor difficulties, leave patients feeling powerless and unsupported. The practice needs to implement meaningful changes, enhance its communication systems, and establish proper verification procedures before sharing information with patients. As someone working within healthcare myself, I understand that maintaining patient confidence is essential. I would urge the practice to recommit to the quality of care it once consistently delivered.
The practice appears to have undergone significant staffing changes. I initially felt uncertain about the new team, though I recognise this may not be entirely fair. The administrative and nursing..
St. Anthony's Health Centre
scott S.
This is the finest medical practice I have attended in quite some time. The staff demonstrate genuine care and attention, and everyone involved in the process—from the initial appointment booking..
St. Anthony's Health Centre
Nymeria s.
The staff are genuinely pleasant, which is the only positive aspect I can mention. However, I've experienced persistent difficulties with the telephone system. When attempting to call, I receive an..
St. Anthony's Health Centre
Raymond R.
I have been a patient at this practice for a considerable period of time.
St. Anthony's Health Centre
Lukas P.
The GP practice has not been providing adequate support for my partner's situation. Following abdominal procedures with further surgery planned, she contacted the practice regarding pain management..
St. Anthony's Health Centre
Aurora H.
The medical professionals here have been excellent, and I was impressed by their ability to arrange complex referrals that are typically difficult to obtain.
St. Anthony's Health Centre
Louis B.
My previous assessment of this practice was highly positive, but the situation has changed significantly in recent months, and I feel it is now falling short of its former standards. Over the past..
St. Anthony's Health Centre
Chris H.
As good as you could reasonably expect, considering the significant resource constraints affecting our healthcare system and the demands placed on medical professionals.
St. Anthony's Health Centre
Mariola M.
The reception team appeared unwelcoming and lacked friendliness during my visit. There were no greetings, smiles, or courteous acknowledgements. I was disappointed by the overall demeanor and..
St. Anthony's Health Centre
Golriz B.
After making multiple complaints and not receiving the care that was arranged by a specialist, I spoke with management but felt the situation was not adequately resolved. I was disappointed to be..
St. Anthony's Health Centre
Diana T.
We recently relocated to this neighbourhood and had some reservations after reviewing feedback about this practice. However, given the convenient location near our home, we decided to register..
St. Anthony's Health Centre
kathy B.
I had been with this practice for several years while living in one area, and when I relocated to a different neighbourhood in 2021, I updated my address with them within a week of moving. I was due..
St. Anthony's Health Centre
Andy B.
Disappointing experience with the service overall. When requesting an appointment, I was told to call back the following week and that I might be seen, but was asked to ring ahead first. The..
St. Anthony's Health Centre
Mary R.
I have been a patient at this practice for over 18 years and would not consider switching to another surgery. The clinical staff and reception team are excellent.
St. Anthony's Health Centre
Lynne I.
I have had a positive experience at this GP practice, as the staff members have been quite helpful.
St. Anthony's Health Centre
Ellen C.
The GP at this practice is outstanding and I cannot emphasise enough how much they have helped me and gone above and beyond in order to access the correct medical treatment I needed. Thank you so..
St. Anthony's Health Centre
NaGz V.
It's incredibly frustrating trying to reach this practice by telephone or secure an appointment. I've been attempting to get through since the beginning of the week and was assured I would receive a..
St. Anthony's Health Centre
Sharon S.
Used the online advice service and was informed a response would be provided by 6:30 pm the following day. However, after six days have passed, I am still awaiting a reply.
St. Anthony's Health Centre
Jason A.
The reception team at this medical centre deserves more recognition for their efforts. They consistently demonstrate a genuine willingness to assist, and the clinical staff throughout the practice..
St. Anthony's Health Centre
Mariola S.
The reception team at this practice appears to lack professionalism. They seem reluctant to forward patient concerns to clinical staff if they don't believe the issue warrants attention, and they..
St. Anthony's Health Centre
R. A.