St. Anthony's Health Centre
Louis B. 4 years ago • From Google
Poor
Repeated test mix-ups left me without answers
My previous assessment of this practice was highly positive, but the situation has changed significantly in recent months, and I feel it is now falling short of its former standards. Over the past few months, I have experienced multiple issues with blood test management. Two tests appear to have been lost in the system, and when I returned for a third attempt, I endured a lengthy wait of over 70 minutes, only to be informed weeks later that the receiving laboratory was unable to process that particular test. The practice did not acknowledge responsibility for these failures, leaving me frustrated and without clear answers. I attended for additional blood work, and received notification two days later indicating that my results were satisfactory and no further testing was required. Given the previous problems, I called to verify this information and discovered that the results had not actually been received at that point. This felt misleading to me. Beyond the ethical concerns this raises, the experience has genuinely impacted my wellbeing. Being told everything was fine, only to have that reassurance withdrawn, was distressing. I raised these concerns with the management team, who expressed regret but did not propose any concrete improvements, and the issues have unfortunately persisted. These recurring problems, along with various other minor difficulties, leave patients feeling powerless and unsupported. The practice needs to implement meaningful changes, enhance its communication systems, and establish proper verification procedures before sharing information with patients. As someone working within healthcare myself, I understand that maintaining patient confidence is essential. I would urge the practice to recommit to the quality of care it once consistently delivered.
I had been with this practice for several years while living in one area, and when I relocated to a different neighbourhood in 2021, I updated my address with them within a week of moving. I was due..
St. Anthony's Health Centre
D R.
I have been a patient at this practice for a considerable time and have consistently experienced good service with a friendly approach.
St. Anthony's Health Centre
Mia B.
I would strongly advise against recommending this practice. The reception team appeared disorganised and displayed poor courtesy towards patients.
St. Anthony's Health Centre
Riiko S.
This practice provides a solid service. Appointments are typically available within a reasonable timeframe and the staff demonstrate genuine care and attentiveness. While not exceptional, they..
St. Anthony's Health Centre
Jade C.
I only ever really review food places or shops but I felt compelled to leave a review for here too after reading some negative reviews! I absolutely recommend this health centre without a doubt...
St. Anthony's Health Centre
Sharon S.
Used the online advice service and was informed a response would be provided by 6:30 pm the following day. However, after six days have passed, I am still awaiting a reply.
St. Anthony's Health Centre
Hannah D.
The staff members seemed unhappy during my interaction. I got the impression that I had frustrated someone by making a follow-up call. The matter felt unnecessary since I was simply verifying my..
St. Anthony's Health Centre
David W.
The team members are accommodating, though appointments for the same day require calling early in the morning, otherwise you may need to wait several days to be seen by a clinician.
St. Anthony's Health Centre
Nymeria s.
The staff are genuinely pleasant, which is the only positive aspect I can mention. However, I've experienced persistent difficulties with the telephone system. When attempting to call, I receive an..
St. Anthony's Health Centre
Mariola M.
The reception team appeared unwelcoming and lacked friendliness during my visit. There were no greetings, smiles, or courteous acknowledgements. I was disappointed by the overall demeanor and..
St. Anthony's Health Centre
Jacqui M.
This is a wonderful practice that I would happily recommend. Despite its modest size, it manages to arrange appointments with clinical staff in a timely manner. The callback system is an excellent..
St. Anthony's Health Centre
Jonny S.
If you prefer to be advised to schedule a follow-up appointment once your situation has improved, this practice may be suitable for you.
St. Anthony's Health Centre
NaGz V.
It's incredibly frustrating trying to reach this practice by telephone or secure an appointment. I've been attempting to get through since the beginning of the week and was assured I would receive a..
St. Anthony's Health Centre
Chris H.
As good as you could reasonably expect, considering the significant resource constraints affecting our healthcare system and the demands placed on medical professionals.
St. Anthony's Health Centre
Golriz B.
After making multiple complaints and not receiving the care that was arranged by a specialist, I spoke with management but felt the situation was not adequately resolved. I was disappointed to be..
St. Anthony's Health Centre
Lynn G.
I am located a considerable distance away and attempted to arrange an appointment for my mother, whom I am very concerned about. I spent half an hour on the phone, only to be told that someone would..
St. Anthony's Health Centre
pauline s.
Experienced significant difficulty reaching the practice by telephone, with extended wait times that made it impractical to remain on the line.
St. Anthony's Health Centre
Dave W.
This practice was previously of a good standard. However, the quality has declined noticeably in recent times. I manage a chronic condition and previously received an annual review to monitor my..
St. Anthony's Health Centre
Andy B.
Disappointing experience with the service overall. When requesting an appointment, I was told to call back the following week and that I might be seen, but was asked to ring ahead first. The..
St. Anthony's Health Centre
R. A.
The practice appears to have undergone significant staffing changes. I initially felt uncertain about the new team, though I recognise this may not be entirely fair. The administrative and nursing..
St. Anthony's Health Centre
kathy B.