LB

Louis B. 3 years ago • From Google

Rating

Poor

Repeated test mix-ups left me without answers

My previous assessment of this practice was highly positive, but the situation has changed significantly in recent months, and I feel it is now falling short of its former standards. Over the past few months, I have experienced multiple issues with blood test management. Two tests appear to have been lost in the system, and when I returned for a third attempt, I endured a lengthy wait of over 70 minutes, only to be informed weeks later that the receiving laboratory was unable to process that particular test. The practice did not acknowledge responsibility for these failures, leaving me frustrated and without clear answers. I attended for additional blood work, and received notification two days later indicating that my results were satisfactory and no further testing was required. Given the previous problems, I called to verify this information and discovered that the results had not actually been received at that point. This felt misleading to me. Beyond the ethical concerns this raises, the experience has genuinely impacted my wellbeing. Being told everything was fine, only to have that reassurance withdrawn, was distressing. I raised these concerns with the management team, who expressed regret but did not propose any concrete improvements, and the issues have unfortunately persisted. These recurring problems, along with various other minor difficulties, leave patients feeling powerless and unsupported. The practice needs to implement meaningful changes, enhance its communication systems, and establish proper verification procedures before sharing information with patients. As someone working within healthcare myself, I understand that maintaining patient confidence is essential. I would urge the practice to recommit to the quality of care it once consistently delivered.

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