St. Anthony's Health Centre
Louis B. 3 years ago • From Google
Poor
Repeated test mix-ups left me without answers
My previous assessment of this practice was highly positive, but the situation has changed significantly in recent months, and I feel it is now falling short of its former standards. Over the past few months, I have experienced multiple issues with blood test management. Two tests appear to have been lost in the system, and when I returned for a third attempt, I endured a lengthy wait of over 70 minutes, only to be informed weeks later that the receiving laboratory was unable to process that particular test. The practice did not acknowledge responsibility for these failures, leaving me frustrated and without clear answers. I attended for additional blood work, and received notification two days later indicating that my results were satisfactory and no further testing was required. Given the previous problems, I called to verify this information and discovered that the results had not actually been received at that point. This felt misleading to me. Beyond the ethical concerns this raises, the experience has genuinely impacted my wellbeing. Being told everything was fine, only to have that reassurance withdrawn, was distressing. I raised these concerns with the management team, who expressed regret but did not propose any concrete improvements, and the issues have unfortunately persisted. These recurring problems, along with various other minor difficulties, leave patients feeling powerless and unsupported. The practice needs to implement meaningful changes, enhance its communication systems, and establish proper verification procedures before sharing information with patients. As someone working within healthcare myself, I understand that maintaining patient confidence is essential. I would urge the practice to recommit to the quality of care it once consistently delivered.
The staff at this practice are pleasant and demonstrate genuine care, making for a lovely experience.
St. Anthony's Health Centre
Jason A.
The reception team at this medical centre deserves more recognition for their efforts. They consistently demonstrate a genuine willingness to assist, and the clinical staff throughout the practice..
St. Anthony's Health Centre
kathy B.
I had been with this practice for several years while living in one area, and when I relocated to a different neighbourhood in 2021, I updated my address with them within a week of moving. I was due..
St. Anthony's Health Centre
Aurora H.
The medical professionals here have been excellent, and I was impressed by their ability to arrange complex referrals that are typically difficult to obtain.
St. Anthony's Health Centre
Mia B.
I would strongly advise against recommending this practice. The reception team appeared disorganised and displayed poor courtesy towards patients.
St. Anthony's Health Centre
Dave W.
This practice was previously of a good standard. However, the quality has declined noticeably in recent times. I manage a chronic condition and previously received an annual review to monitor my..
St. Anthony's Health Centre
Andy B.
Disappointing experience with the service overall. When requesting an appointment, I was told to call back the following week and that I might be seen, but was asked to ring ahead first. The..
St. Anthony's Health Centre
pauline s.
Experienced significant difficulty reaching the practice by telephone, with extended wait times that made it impractical to remain on the line.
St. Anthony's Health Centre
Chris H.
As good as you could reasonably expect, considering the significant resource constraints affecting our healthcare system and the demands placed on medical professionals.
St. Anthony's Health Centre
michelle d.
The medical team, district nursing staff, smoking cessation advisers, and reception team all provided excellent service.
St. Anthony's Health Centre
Mary R.
I have been a patient at this practice for over 18 years and would not consider switching to another surgery. The clinical staff and reception team are excellent.
St. Anthony's Health Centre
Hannah D.
The staff members seemed unhappy during my interaction. I got the impression that I had frustrated someone by making a follow-up call. The matter felt unnecessary since I was simply verifying my..
St. Anthony's Health Centre
Keith (.
Since a particular clinician departed, this practice has felt like one of the worst I've attended. The reception team's approach is frustrating. When I called in distress, I was advised to ring back..
St. Anthony's Health Centre
Louis B.
My previous assessment of this practice was highly positive, but the situation has changed significantly in recent months, and I feel it is now falling short of its former standards. Over the past..
St. Anthony's Health Centre
NaGz V.
It's incredibly frustrating trying to reach this practice by telephone or secure an appointment. I've been attempting to get through since the beginning of the week and was assured I would receive a..
St. Anthony's Health Centre
Lynn G.
I am located a considerable distance away and attempted to arrange an appointment for my mother, whom I am very concerned about. I spent half an hour on the phone, only to be told that someone would..
St. Anthony's Health Centre
Theresa S.
The practice appears to be declining in quality, particularly regarding telephone accessibility. The waiting times when calling are excessive, and the priority system they advertise does not seem to..
St. Anthony's Health Centre
Jade C.
I only ever really review food places or shops but I felt compelled to leave a review for here too after reading some negative reviews! I absolutely recommend this health centre without a doubt...
St. Anthony's Health Centre
R. A.
The practice appears to have undergone significant staffing changes. I initially felt uncertain about the new team, though I recognise this may not be entirely fair. The administrative and nursing..
St. Anthony's Health Centre
Mariola S.
The reception team at this practice appears to lack professionalism. They seem reluctant to forward patient concerns to clinical staff if they don't believe the issue warrants attention, and they..
St. Anthony's Health Centre
Pietra s.