The Ferryhill Medical Practice

Cannot ask for a better service, still a top service from beginning to end and thank you all.

I attended the surgery seeking to register as a new patient following a recent relocation to the area. I explained that I required urgent medical attention for blood tests related to a health..

I have been attempting to secure an appointment for an extended period, but feel that my requests have been dismissed and I have not received straightforward responses.

Excellent service and pleasant to communicate with.

I found the service disappointing. As an older patient, I felt the receptionist lacked understanding of my needs when I attended. I experience some health concerns that affect my mobility and..

I have been experiencing discomfort for an extended period. The practice has primarily offered pharmaceutical solutions without exploring other options. They have now indicated that further pain..

Being informed that an appointment to have a procedure removed wasn't available at this location and being directed elsewhere was frustrating. The lack of further guidance on next steps felt..

Parking is accessible, however the flu vaccination procedure could benefit from improvement in terms of arm positioning and technique.

Excellent experience with the practice

I have experienced difficulty reaching the practice by phone.

This has been the most disappointing medical experience I have encountered. Every time I call to book an appointment, I am redirected to a different location outside my area because they claim to be..

The team members are very pleasant.

There is one particularly excellent healthcare professional at this practice.

I'm 39 weeks pregnant and had a negative experience with this medical practice. My test results repeatedly indicated a urinary tract infection, and I was advised that antibiotics were necessary...

I have found the level of care and attention at this practice to be severely lacking over an extended period of time.

The phone lines appear to be unavailable, as I experienced an extended wait of several hours without getting through.

The nursing staff's approach continues to be unwelcoming, with a lack of warmth and attentiveness during interactions.

I have consistently received excellent care and support.

This practice is extremely disorganised. It takes an excessive amount of time to reach someone by telephone, and when contact is finally made, the reception staff come across as quite unfriendly.

I have been attempting to reach the practice for several days without success. As an expectant patient in early pregnancy, I am keen to understand when my next appointment with the midwifery team..