Clare House Surgery | Amicus Health
Emma M. 2 years ago • From Google
Bad
Repeatedly dismissed without proper investigation
I cannot recommend this surgery based on my experience. Over recent months, I have visited on several occasions and felt that my concerns were not adequately addressed each time. During appointments, I observed clinical staff using online resources to research my symptoms in front of me, and on other visits, I was sent away only to be redirected to another clinician before receiving a text message with findings that did not seem particularly significant. I have also brought my two daughters to this surgery multiple times. On one occasion, my younger daughter was unwell and had experienced notable weight loss, yet when I raised this concern, I was asked what I expected to be done about it. Following my fourth visit without satisfactory resolution, I took her to the emergency department at another hospital, where she has since received excellent care. Since registering with a different practice, I have experienced considerably more engagement and attentiveness from clinical staff in just one week than I did throughout my five years at my previous surgery. I now feel I am receiving the level of care and attention I was seeking.
Excellent and efficient service. I would certainly suggest this practice to others.
Clare House Surgery | Amicus Health
Guy e.
I attended an appointment today with a member of the medical team who demonstrated a helpful and caring approach. They allocated sufficient time during the consultation and provided reassurance..
Clare House Surgery | Amicus Health
Sam T.
Excellent and welcoming team with outstanding service, much appreciated.
Clare House Surgery | Amicus Health
Georgia R.
I recently underwent bilateral wrist surgery and am extremely pleased with the entire experience and outcome. The surgeon was welcoming, friendly and reassuring throughout the procedure. All staff..
Clare House Surgery | Amicus Health
Rebecca M.
The in-person visit and subsequent pharmacy experience were handled well with a positive reception and prompt response. However, the telephone system presented some challenges when calling at..
Clare House Surgery | Amicus Health
Andy B.
Excellent experience. I would suggest this practice for your healthcare requirements.
Clare House Surgery | Amicus Health
Alexander H.
I underwent hand surgery at this clinic approximately five years ago and was very pleased with both the quality of care provided and the outcome achieved. When I required a similar procedure on the..
Clare House Surgery | Amicus Health
Matt B.
This practice has been a source of considerable frustration for me.
Clare House Surgery | Amicus Health
Purdey K.
Extremely supportive, compassionate and calming. It has been really beneficial to have the option of weekend appointments now available.
Clare House Surgery | Amicus Health
M. K.
I am deeply disappointed by the level of care provided for my young child. There have been two significant concerns with our experience at this practice. The first relates to the management of a..
Clare House Surgery | Amicus Health
Felicity B.
Addressed all of my concerns and demonstrated good listening skills, making for a satisfactory consultation, though there was a considerable wait time before the appointment could be scheduled.
Clare House Surgery | Amicus Health
Duncan R.
Outstanding care with punctual appointments and a wonderful team providing support.
Clare House Surgery | Amicus Health
Alison B.
I attended the clinic on three separate occasions following a referral for a minor procedure. The team demonstrated excellence throughout my visits. The procedure itself was well explained..
Clare House Surgery | Amicus Health
Karina E.
The clinical team looked after me incredibly well, putting me at ease and reassuring me whilst having my procedure. I felt in very safe hands and I'm so thankful for the care provided at the surgery.
Clare House Surgery | Amicus Health
Wild R.
Excellent! The receptionist and staff were all very friendly and welcoming. The clinician was also friendly, professional and calm, and demonstrated considerable skill during the procedure, with..
Clare House Surgery | Amicus Health
Kevin S.
Excellent care provided by a highly professional team. The staff made my experience during a minor procedure remarkably calm and comfortable, creating one of the most reassuring appointments I've..
Clare House Surgery | Amicus Health
Eleanor S.
Excellent medical practice. Dependable and forward-thinking approach to care. I have consistently felt that my health concerns were taken seriously and that I was presented with appropriate..
Clare House Surgery | Amicus Health
Janet G.
I was very pleased with my visit and found the team to be welcoming and helpful, addressing all of my concerns thoroughly.
Clare House Surgery | Amicus Health
Sue W.
I cannot speak highly enough of this practice. Absolutely wonderful. From my initial visit through to my final appointment. I now wish I were based in this area. Every member of staff demonstrated..
Clare House Surgery | Amicus Health
Pauline W.
I have consistently experienced helpful service from all staff members and have never had trouble securing an appointment when needed. On the whole, I am very satisfied with this practice.
Clare House Surgery | Amicus Health
Joy N.