EM

Emma M. 2 years ago • From Google

Rating

Bad

Repeatedly dismissed without proper investigation

I cannot recommend this surgery based on my experience. Over recent months, I have visited on several occasions and felt that my concerns were not adequately addressed each time. During appointments, I observed clinical staff using online resources to research my symptoms in front of me, and on other visits, I was sent away only to be redirected to another clinician before receiving a text message with findings that did not seem particularly significant. I have also brought my two daughters to this surgery multiple times. On one occasion, my younger daughter was unwell and had experienced notable weight loss, yet when I raised this concern, I was asked what I expected to be done about it. Following my fourth visit without satisfactory resolution, I took her to the emergency department at another hospital, where she has since received excellent care. Since registering with a different practice, I have experienced considerably more engagement and attentiveness from clinical staff in just one week than I did throughout my five years at my previous surgery. I now feel I am receiving the level of care and attention I was seeking.

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