Star Lane Medical Centre
Milan P. 4 months ago • From Google
Bad
Requests for scan referral repeatedly ignored and dismissed
I attended a GP practice and requested a referral for imaging due to experiencing very severe abdominal discomfort. The pain occurred approximately one to two times monthly, sometimes with greater frequency. I submitted written requests for an imaging referral on multiple occasions and my family also made numerous phone calls and visited reception in person to request this, but felt our requests were not acted upon. The practice arranged blood tests on several occasions due to elevated blood pressure readings. The results from blood, urine, and stool samples came back within normal ranges, yet I continued to request an imaging referral given the severity of my abdominal symptoms. I felt these requests were disregarded, with the practice repeatedly stating that the test results were normal and that they could not provide a referral for imaging. After a number of months, the practice offered an alternative procedure, but this presented significant difficulties due to physical considerations, and I requested imaging instead as a more suitable option. I felt this alternative suggestion was also not properly considered. I travelled abroad a week ago, and when medical tests were conducted there, the results were concerning and indicated an urgent need for specialist assessment. I was surprised by these findings, as I had been consistently assured in England that all results were satisfactory. Only after I submitted a formal complaint regarding the concerning results from abroad did the practice respond, questioning why I had not attended emergency services if my pain was so severe. They also noted they are a general practice rather than specialists. However, prior to my complaint, I had not been advised to seek emergency care. I had placed trust in their assessments based on their repeated assurances about my test results. I feel frustrated by how my concerns were managed and am considering making a formal complaint. I have documentation showing the multiple written requests I made for imaging referral due to severe pain, in addition to the numerous phone conversations and in-person visits to reception.
Of the GP surgeries I have attended, this one has demonstrated the greatest level of efficiency. Although you may see different clinicians on different visits, the practice maintains thorough..
Star Lane Medical Centre
Rahima H.
I am incredibly grateful for the exceptional service I received from the practice. The staff member went above and beyond to help me with my inquiry and truly deserves more than five stars. Their..
Star Lane Medical Centre
tanya r.
The appointment booking process was quite challenging and frustrating to navigate.
Star Lane Medical Centre
Endurance A.
I experienced an urgent medical situation that would have required a lengthy wait at other practices, but I was able to receive care within a single day at this medical centre. I was particularly..
Star Lane Medical Centre
Malikah L.
The practice does not demonstrate adequate consideration for either its employees or those seeking treatment.
Star Lane Medical Centre
Edward A.
The receptionist at the front desk was very welcoming and pleasant.
Star Lane Medical Centre
Lisa D.
The clinical team at this surgery are exceptional practitioners. The administrative staff demonstrate remarkable helpfulness and compassion. I have needed to reach out to the surgery more..
Star Lane Medical Centre
Ana Y.
This surgery has been disappointing throughout my time as a patient over the past year and a half, with standards appearing to decline. The primary concern, based on my own experience, relates to..
Star Lane Medical Centre
EUSTON 5.
The social prescribing service at this location was very kind and helpful.
Star Lane Medical Centre
Barron R.
The healthcare professionals at this practice demonstrate a warm and empathetic approach to patient care.
Star Lane Medical Centre
Jennifer L.
The service has been disappointing. My mother, who has limited English language skills, has experienced repeated last-minute appointment cancellations communicated by text message, which she is..
Star Lane Medical Centre
M A.
I began attending wellbeing coaching sessions around August 2025. The practitioner was excellent during my first appointment, offering practical advice that felt manageable and achievable. I left..
Star Lane Medical Centre
MARTIN K.
Extremely professional approach! Demonstrated a distinctive and exceptional grasp of my concerns 👌👏
Star Lane Medical Centre
Gabell G.
I felt let down by my experience at this GP practice. From the outset, it appeared that medical records from my previous provider were not fully transferred over, which meant the clinician made..
Star Lane Medical Centre
Nina S.
The social prescriber I worked with demonstrated genuine compassion and provided excellent support throughout my care. They took time to listen to my concerns and made a follow-up call to check on..
Star Lane Medical Centre
Kevin L.
I have been attending this practice for nearly two decades, and when I hear individuals being disrespectful to the team, I think they should experience healthcare systems elsewhere to understand the..
Star Lane Medical Centre
Bola T.
The nursing staff member I regularly request is a dedicated and conscientious professional at this practice. I have consistently asked for her assistance with my blood tests, and she has always..
Star Lane Medical Centre
coco s.
The fundamental issue is a lack of concern. I could detail numerous difficulties encountered, but there seems little purpose given that others have already documented similar experiences. As..
Star Lane Medical Centre
Edwina E.
I have been a patient at the medical centre since 2018. This is the first time I have written a detailed review for a medical centre, as I strongly believe this service is truly exceptional and..
Star Lane Medical Centre
Helen W.
The reception team often comes across as unfriendly, rarely offering greetings and simply calling out "next" instead. Additionally, staff members tend to be obscured by their computer screens,..
Star Lane Medical Centre
Dai B.