Star Lane Medical Centre
MP
Milan P. 2 months ago • From Google
Bad
I attended a GP practice and requested a referral for imaging due to experiencing very severe abdominal discomfort. The pain occurred approximately one to two times monthly, sometimes with greater frequency. I submitted written requests for an imaging referral on multiple occasions and my family also made numerous phone calls and visited reception in person to request this, but felt our requests were not acted upon. The practice arranged blood tests on several occasions due to elevated blood pressure readings. The results from blood, urine, and stool samples came back within normal ranges, yet I continued to request an imaging referral given the severity of my abdominal symptoms. I felt these requests were disregarded, with the practice repeatedly stating that the test results were normal and that they could not provide a referral for imaging. After a number of months, the practice offered an alternative procedure, but this presented significant difficulties due to physical considerations, and I requested imaging instead as a more suitable option. I felt this alternative suggestion was also not properly considered. I travelled abroad a week ago, and when medical tests were conducted there, the results were concerning and indicated an urgent need for specialist assessment. I was surprised by these findings, as I had been consistently assured in England that all results were satisfactory. Only after I submitted a formal complaint regarding the concerning results from abroad did the practice respond, questioning why I had not attended emergency services if my pain was so severe. They also noted they are a general practice rather than specialists. However, prior to my complaint, I had not been advised to seek emergency care. I had placed trust in their assessments based on their repeated assurances about my test results. I feel frustrated by how my concerns were managed and am considering making a formal complaint. I have documentation showing the multiple written requests I made for imaging referral due to severe pain, in addition to the numerous phone conversations and in-person visits to reception.
Rahima H.