Whitby Group Practice

I have consistently had negative experiences at this practice. On nearly every visit, I feel the diagnosis provided has not been accurate. The staff have made it challenging for me to continue with..

This surgery has significant issues. My partner arrived five minutes late to her appointment and was turned away, being told she would need to reschedule. However, on the same day, her scheduled..

My partner checked in using the automated system for her morning appointment. After waiting approximately 40 minutes, she enquired at reception about the delay and was informed that she had been..

I generally have positive experiences here, but I've noticed that even as a younger patient, urgent matters often aren't addressed promptly. For instance, I was advised by the hospital to see the..

The reception team at the practice is generally very helpful and does their best to find available appointments quickly. However, I had a particularly frustrating experience with one member of the..

This practice has been extremely disappointing. My daughter had been a patient here for several years, but is no longer registered with the surgery. The level of service has been concerning, and I..

In the past, it was possible to call daily at 8am to secure an appointment. The system then shifted to an online booking method, which initially seemed like a positive development offering..

Walk In Clinic Not Fit for Purpose. This is not a criticism of the medical centre or its staff, merely an observation about the operational approach which appears to have been determined by..

I would suggest considering an alternative practice. I have been a patient at this surgery for over ten years, and the standard of care has progressively declined. I had a disappointing experience..

I attended an appointment in autumn for my contraceptive injection after being told I could no longer self-administer it at home following a house move, and that I would need to receive it at the..

Hi all Would just like to say what a great practice and team the help and support I have received has been amazing through my difficult times over the last few years and to thank you all. I am sad..

This surgery feels poorly managed, with frequent occasions when staffing levels appear inadequate and patients struggle to secure appointments in a reasonable timeframe. There have been instances..

I have found this surgery to be unhelpful and feel they are reluctant to provide appropriate medication support for mental health concerns. I worry that their lack of action may have serious..

It is quite challenging to secure an appointment at this practice. The reception team is difficult to reach by telephone, and bookings are only available for the following week. I experienced..

No issues to report. The service was prompt and dependable, with staff making a genuine effort to provide good care.

I was disappointed with the appointment availability when I needed urgent care. Following a serious incident, I experienced significant pain but faced a considerable wait for my first available..

This practice has consistently provided excellent care and I consider it a fantastic facility. I'm puzzled by some of the negative feedback that appears elsewhere. It's worth remembering that..

We rarely visit the doctor, but circumstances required us to attend over the past six months. When my daughter needed to be seen, she was assessed by a nurse practitioner rather than a doctor, and..

The appointment booking system appears unnecessarily complicated and difficult for older patients to navigate, and those responsible for maintaining records do not seem to be fulfilling their..

Treatment delays represent a significant concern at this practice. There appears to be insufficient prioritisation given to urgent matters.