JB

John B. one year ago • From Google

Rating

Excellent

Respectful treatment makes all the difference here

I have been attending this surgery since 1988 and have witnessed various changes among the clinical and administrative staff over the years. I can genuinely say that throughout this entire period, I have not experienced any issues with the team members. There was one female clinician whom I found to be somewhat abrupt and lacking in empathy, though she was an exception. Following the relocation to the hub, I have encountered no difficulties with any of the doctors or staff. This may be partly because I approach interactions with courtesy and respect, even when matters do not resolve smoothly initially. I have observed that certain patients display behaviour in the surgery that is quite disrespectful, and their conduct towards staff members is concerning to the point where I would find it difficult to continue assisting them if I were in that position. The individuals working at the hub are making genuine efforts to provide good care, and the behaviour of some patients is an area that warrants reflection. The team continues to perform admirably despite challenging circumstances, and many patients, including myself, are genuinely grateful for their dedication and hard work. Thank you for your commitment.

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