Five Valleys Medical Practice
MS
Maxima S. one year ago • From Google
Excellent
Following my negative review (below) of a recent doctor's appointment, I received a swift and proactive response from the Practice Manager who initially called me and then set up a meeting. Our discussion was highly constructive and positive. I now have complete faith that Five Valleys is dedicated to service enhancement, and I believe patient feedback and support will be crucial in helping the organization continue to improve. Recognizing the challenges of a large patient base and NHS limitations, implementing meaningful changes takes time to transform the surgery into a top-tier healthcare provider. I want to express my deep appreciation for the support we've received over the years from numerous staff members and doctors, with special gratitude to our GP, Dr Brown. Thank you all. Re prior appointment - rated three stars Despite NHS constraints and recent challenges with appointment scheduling, my husband and I have consistently found that once we see a doctor, the experience has been positive, characterized by kind, caring, and supportive communication. My recent consultation with a new doctor dramatically altered this perception. Her questioning style struck me as confrontational, and I felt distinctly uncomfortable with the consultation's overall tone. She appeared to lack the compassionate bedside manner and empathy one expects from a medical professional. Although she promptly arranged a referral, I cannot envision accepting another appointment with her. When this practice was Stroud Family Practice, it was a genuine pleasure, with friendly staff and exceptional medical care. I previously recommended it enthusiastically to friends. Regrettably, following the move and organizational changes, that is no longer the case.
samuel j.