Westwood Clinic
WB
Winter B. 4 years ago • From Google
Bad
I was tested for a condition and told I would receive my results by a certain day in the week. When I followed up two days later, I discovered the results had not yet been reviewed. I sought support for a long-standing eating difficulty spanning seven years, but was referred to a prevention service for early-stage cases instead. Despite repeatedly mentioning the duration and severity of my struggle, this was not taken into account. During a routine appointment, I was also congratulated on weight loss in a way that felt inappropriate given my circumstances. No one explained that certain physical symptoms I was experiencing could be serious and warrant emergency care, which I only learned from a different service I was referred to. This lack of communication over an extended period was concerning, as it could have had serious consequences. I attended for help with severe sleep problems affecting my daily functioning, but was offered a herbal remedy rather than a review of my current medication. When I requested a change to medication that might help with sleep, this was declined, and no alternative pharmaceutical options were discussed. The phlebotomy staff are generally helpful and professional, though my experience at one particular appointment was less positive. However, I have found the clinical consultations largely ineffective. Over the course of a year, I attended approximately 48 times, yet only a small fraction of these visits resulted in meaningful resolution. I was referred for specialist psychological therapy and waited three months without any action or communication regarding the referral process. This lack of progress has been frustrating. I have decided to register with a different practice and feel the service has declined compared to previous years.
Valerie M.