NA

Nadia A. one year ago • From Google

Rating

Bad

Ridiculous wait for basic prescription help

Nothing new that when you schedule an advance appointment, they have zero availability for at least 8 weeks, and calling the emergency line for same-day slots leaves you holding for an hour with no results. But today was an absolutely appalling and revolting encounter I utilized econsult for a recurring prescription and received a text instructing me to book an appointment When I called, I clarified that the medication wasn't on her repeat list despite being regularly prescribed The receptionist stated she would verify with the medical team I naively assumed an actual doctor 🤣. After 10 minutes on hold, she returned saying the medical team required me to book an appointment I questioned which doctor had made this determination, and upon pressing her, she revealed that another receptionist named Maryam constitutes the "medical team"! 🤣 Seriously, when did receptionists start making medical decisions! Apparently no medical degree is needed - just become a receptionist Seriously, get this practice sorted out!!!!!

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