Riverside Surgery
MM
Mr M. 3 years ago • From Google
Average
I've now had two interactions with the medical staff at Riverside. It seems that once you navigate past the administrative gatekeepers of the NHS, there are actually no significant issues. The real challenge lies in the initial process of accessing medical care. The GPs have been consistently helpful and professional. ———————————————————- This appears to be the worst GP surgery I've encountered. The reception team seems perpetually eager to create conflict. Despite my attempts to be understanding, after being repeatedly spoken over and treated condescendingly, it's clear there's a problematic internal culture. Being instructed to go to the Urgent Care Centre for repeat medication prescription when I first joined the practice, after being told I needed to speak to someone, was completely unacceptable. During a medications review, I was prescribed an incorrect medication dosage, even after I carefully repeated the dose twice to prevent errors. The receptionist continuously talked over me, insisting my appointment must be with my named GP, despite the fact that my GP doesn't know me and any qualified clinician could effectively assist me. Overall, for the past two months, it has been a thoroughly unpleasant experience.
Hella M.