Riverside Surgery

Completely appalling treatment by the front desk staff, completely disregarding patients' needs. I tragically lost my grandmother due to their incompetence and negligence. I will definitely be..

I transitioned to this medical practice after my previous clinic, Greenway, merged with St Caths. The previous doctors and administrative team were completely ineffective. Since switching to..

The medical practice operates smoothly without any significant issues. Dr Hastings has provided outstanding care for both my spouse and me. We're not frequent visitors, typically just stopping by..

Been a patient here for a decade, and I'm thoroughly disappointed. The wait times are consistently excessive, and when you finally get to see a physician, you feel hurried through the appointment...

Absolutely dreadful experience, I strongly advise against visiting this medical facility. The level of assistance is non-existent, if not negative. My condition has not improved at all, and in..

The medical staff are excellent, but echoing other reviews, the front desk personnel are terrible! I called to schedule an appointment after receiving a text message, initially being told they were..

The general practitioner never reaches out to patients, and the medical practice is far from hospitable or welcoming.

Attempting to schedule an appointment is an absolute ordeal, with their phone system requiring constant redial for around six minutes before potentially connecting. The reception staff are..

An absolutely exceptional medical practice that stands out as potentially the finest primary care facility one could hope to encounter.

Their website should clearly indicate the lunch break hours and when they resume operations, as the current lack of information is inconvenient for potential customers.

I arrived at my scheduled time 10 minutes ahead, yet found myself waiting 40 minutes beyond my appointment slot without being seen. They repeatedly assured me I was next in line, but then proceeded..

Throughout these challenging times, this medical practice has consistently delivered prompt and dependable care. The reception team and physicians are exceptionally welcoming and professional,..

Receptionists block essential medications like insulin, refusing to forward prescriptions without approval from doctors or hospital consultants, forcing CQC intervention. Their conduct is morally..

Friendly and supportive employees who provide excellent service

Dr. Neilson treated me terribly without any justification. However, the front desk employees were absolutely delightful.

Extremely unprofessional and discourteous front desk staff member with a complete disregard for basic customer service standards

The front desk staff are hostile and obstruct medical treatment, consistently challenging and contradicting the surgical consultants' recommendations. Securing an appointment for your child is..

I'm completely frustrated with their appointment system. It seems impossible to secure a slot, and their online booking through patient access is utterly dysfunctional. I've reset my memorable word..

There's a female receptionist who is falsely claiming no available appointments when slots actually exist. My support worker attempted to schedule an appointment for me but was unsuccessful until I..

Just completed my initial visit with this practice! Absolutely stellar front desk service!! Swift!!! And incredibly competent medical staff. If I could rate them higher than five stars, I absolutely..