OS

Olha S. one year ago • From Google

Rating

Bad

Robotic health check leaves patient feeling frustrated

Service fit for robots, not humans! Perhaps not the surgery's fault, but a reflection of broader NHS standards, nonetheless. I've been registered with this practice since 2016, had a single prescription visit, and then avoided returning. Recently (March 2025), I was invited for a health check with a nurse and decided to attend out of pure curiosity. What a mistake! The experience was not only completely futile but potentially detrimental to overall well-being. The health check was performed in such a mechanical, automated manner by a visibly stressed and hurried nurse. Absolutely no semblance of a pleasant or constructive interaction. My specific questions and personal concerns were summarily dismissed, seemingly because they didn't align with their predetermined checklist. Instead, I was bombarded with numerous irrelevant and pointless questions. And naturally, my actual health perspectives were disregarded. Is the NHS incapable of acknowledging patient wellness? Perhaps we should rebrand it "national disease management" or more accurately, "pharmaceutical sales platform"? :) Thanks, but no thanks! What an absurd squandering of taxpayer funds the NHS represents! Wouldn't a personalized service that genuinely cares about individuals be preferable? Too idealistic?

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