St Marys Island Surgery
JJ
Jiraiya J. 5 years ago • From Google
Bad
I initially intended to share a scathing critique of this surgical practice, but the existing comments already speak volumes. The receptionists here epitomize total indifference. During my 9:45am call, I encountered the most dispassionate, mechanical, and uncaring response imaginable. The receptionist barely listened, constantly interrupted me, and regurgitated generic, scripted responses. She could have been easily replaced by an automated system, saving the practice money. After interrupting my explanation, she introduced an entirely irrelevant point, forcing me to spend additional time clarifying my request. I needed a doctor's letter confirming my first vaccine shot, which was originally booked by this surgery in July. Since they couldn't schedule my second shot before my PERMANENT international relocation, I requested documentation to receive the vaccine in Romania. I was informed I require a doctor's letter to qualify for the second shot as a temporary foreign resident. The receptionist coldly stated the doctor couldn't assist because "he doesn't have time". Apparently, he has ample time to idle in his office, but not two minutes to write a simple letter. Remarkable. Clearly, our tax contributions are being brilliantly utilized. This practice should be shuttered. Their service is demonstrably terrible, substantiated by the overwhelming negative feedback preceding my review. It's unsurprising this GP has such abysmal ratings, reflecting the NHS's ongoing systemic failures. It's a perpetual cycle of avoiding accountability and responsibility. GP: "Have you tried calling NHS 119?" *I call NHS* NHS: "Have you tried contacting your local GP?" Completely futile and reprehensible. Save yourself the frustration and avoid this place entirely.
Claire C.