Penn Hill Surgery

Zero rating! Absolutely terrible customer service. Spent thirty minutes waiting on hold for the appointment line, just to be told they have no available slots today and can't schedule anything for..

Absolutely deserves less than a 2-star rating. I've been with this company for more than 12 months, struggling with mental health challenges. When I attempted to discuss my concerns, they were..

This medical practice has been an absolute ordeal to interact with throughout the years. The front desk personnel I consistently encounter are incredibly discourteous and supremely unaccommodating...

This surgical center used to operate smoothly in the past, but has since declined significantly. It's truly disheartening. I'm skeptical about the working conditions for employees. While a few staff..

I've been a patient here for three decades and typically avoid medical visits unless absolutely necessary. It's been over two years since my last doctor's appointment. Today, I called to schedule a..

My spouse is associated with this medical clinic and is genuinely attempting to obtain assistance, but whenever he attempts to contact them, he is redirected to another service. Throughout his..

My child has battled asthma since infancy, and the medical care he's experiencing at this facility is utterly unacceptable. Despite your claims of addressing concerns, you've done absolutely nothing..

5 stars solely for the staff. My experience has been excellent. The personnel are accessible and highly skilled, despite being incredibly swamped. The physician was both kind and precise. The front..

Fantastic experience at the clinic today. The physician was incredibly detailed and supportive, providing me with a prescription and scheduling additional follow-up appointments. I received a..

Utterly shameful - repeatedly failing to secure a doctor's appointment despite numerous attempts - they don't even bother to record your name, so there's no trace of how many times you've tried to..

These folks deserve the absolute lowest rating possible - their customer assistance is completely unacceptable and frustrating beyond words

Outdated medication fulfillment system that unnecessarily complicates patient healthcare experiences.

The app is perpetually malfunctioning, either completely unavailable or abruptly shutting down mid-request. The receptionists are overwhelmingly unhelpful, with many displaying a dismissive and..

This medical facility is an utter disaster. The front desk staff are without doubt the most obstructive individuals I've ever encountered. Whenever you try to convey the urgency of your medical..

The phone communication is utterly inadequate; they should implement an instant messaging platform for routine inquiries, diagnostic outcomes, and similar matters. Such a system would effectively..

Tried contacting Askmy Gp customer support and it's been a complete waste of time. Spent over half an hour on hold, and still no one has picked up the phone to assist me.

Utterly appalling customer service. The receptionist positioned near the entrance displayed an inexcusable level of rudeness and dismissiveness. I am preparing to file a formal complaint and will be..

I found myself completely frustrated, spending an hour battling with askmygp and getting absolutely nowhere. After enduring a lengthy wait in their phone queue, I finally reached a staff member at..

Total time squandering experience. Impossible to secure a consultation without navigating through Ask my GP. Explicitly denied an appointment despite being directly on the phone with them. The Ask..

Mrs Amanda Botley, the head practice nurse, would seemingly be expected to demonstrate empathy towards those facing mortality. However, her reaction of finding humor in a fatal aviation incident is..