SK

Summer K. 3 years ago • From Google

Rating

Excellent

Rough start but now truly caring healthcare team

Initially, I gave a one-star rating because, especially for someone relocating to Manchester, medical records often seemed to get misplaced. The physicians were initially unclear about my situation, making the first year with this GP practice incredibly challenging as I wrongly assumed my medical history was properly transferred. Despite early difficulties, I can't criticize them, particularly the female doctors. COVID-19 significantly complicated their work, but when I finally got an appointment and expressed my frustration—which many patients share—they didn't just offer empty apologies. They took concrete action. I've been appropriately referred to necessary specialists, received numerous follow-up calls and messages, even when my own communication has been limited due to illness. I now genuinely feel these doctors truly care about my well-being. They've thoroughly examined my case, provided support for both my physical and mental health, and even assisted me through the PIP application process by helping gather essential evidence. While imperfections remain, the improvements since COVID are remarkable, and I commend the entire team for their dedication.

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