Grove Medical Practice

Routinely fobbed off at every turn.

I was a patient of this practise for three years. For the whole time I have had pain in the knees and lower legs so severe that I could not walk more than a hundred years without a stick. I was sent for X Rays which showed no knee joint injury (I told them as much) and was told to visit the physiotherapist. No amount of stretching and exercise helped. I lost 12 kg, which didn't help. The problem has only got worse. Their attitude was "We've done all we can. Suck it up." Once, before losing weight, I expressed concern that I might be type 2 diabetic. They sent me for a blood test. Before the appointment I asked if I should fast and was told no. They didn't test for diabetes! Getting an appointment is almost impossible. In theory you need to log in to their website between 8:00 and 8:01 AM. I tried several times and no appointments were available. I witnessed the reception staff being very dismissive and condescending to other patients. I have now moved away from the area so I will watch out when selecting another GP.