JF

Justyna F. 3 years ago • From Google

Rating

Bad

Rude afternoon receptionist ruins patient experience

The afternoon phone receptionist is hands-down the most discourteous individual I've ever encountered. Previously, I was fortunate and rarely needed to schedule medical appointments or interact with anyone except the pleasant blonde staff member. Recently, I've had more frequent contact with the practice, and the alternate receptionist consistently appears irritable and curt. Her professionalism is severely lacking, and it seems she has received minimal customer service training. Whenever I've attempted to ask a question, I've been met with an utterly dismissive demeanor. While I can personally tolerate such treatment, reading other patient accounts makes me deeply distressed, knowing that vulnerable individuals experiencing pain are being subjected to such disrespectful interactions.

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